AfterShip Order Tracking
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Reviews (1,506)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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Ankit was very helpful!......................................................................................
I'm still early in my onboarding but so far the customer support is exceeding expectations in both capability and resolution speed. These are very good early indicators of a successful long-term relationship!
The customer service provided by this company is outstanding. They are incredibly responsive, always on time, and willing to help with any question or concern. Their promptness and willingness to assist demonstrate their commitment to customer satisfaction. I highly recommend their services.
The AfterShip Shopify app is an absolute game-changer for any e-commerce business. With its well-deserved 5-star rating, this app takes order tracking to a whole new level. Seamlessly integrating with Shopify, it provides real-time tracking updates and notifications to both merchants and customers, ensuring transparency and peace of mind. The app's intuitive interface makes it easy to manage and track shipments, saving valuable time and reducing customer inquiries. Additionally, its robust analytics and reporting features enable data-driven decision-making. With AfterShip, merchants can deliver exceptional post-purchase experiences, build trust, and enhance customer satisfaction. If you're looking for a reliable and efficient order tracking solution, the AfterShip Shopify app is an absolute must-have, truly deserving its impressive 5-star rating.
Devinder fue de gran ayuda en nuestras necesidades.
Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks.
I do not recommend them.
Hello Feel-Ink Team,
Thank you for sharing your feedback. We apologise for any inconvenience caused.
We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier.
Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page.
I hope this clarifies any doubts you had about the changes to the billing for your account.
Regards,
Shafiq Alam
Team AfterShip
Hi Sadhan,
Thanks so much for introducing AfterShip and walking me through its features — it really helped clear up my confusion. Your explanation was super clear and saved me a lot of time. Appreciate your support!
Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.
Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !
Thank you for sharing your feedback.
Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We apologise for any confusion you have regards the charges you have received. We like to share that you have subscribed to Aftership one plan and the plan was activated on Jan 9, 2025 this is reason for receiving the charges in your account.
We're trying to connect you over email so that we can help you understand the charges received and to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team Aftership
I have used this app in my old shop for and long time, Thank you so much for the wonderful support!
