Reviews (308)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful all‑in‑one platform replacing multiple apps for loyalty, reviews, email, popups, WhatsApp/SMS, memberships, affiliates, and customer accounts. Many report higher repeat purchases, thousands of 5‑star reviews, and notable sales lifts. They like the modern “My Account” pages, real‑time analytics, and automations. Pricing is seen as strong value, and support is frequently praised as highly responsive, hands‑on, and willing to customize.

August 2, 2019

Great App Platform. Everything you need from loyalty rewards program, review widgets, email marketing, push notification, chat bot, email template designer. The support team is AWESOME, I send an email and I guest a response within 10 hours. They also spent time to create documentation to guide you how to install the widgets. It takes a minute to go through everything and make sure it is installed correctly (alot of information) however the app itself can be integrated with other apps which I find nowadays we install so many apps but how do we integrate them together onto the website. I submitted a features request to the loyalty program and their team got right on it and will have it for me this week, at $0 cost ! talk about customer service. LAST BUT NOT LEAST the app captures date, customers who viewed which products most, which emails attracted them, which customer spent the most etc. all in 1 and pricing is affordable.

LASHYBROWS&CO
United States
9 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

Edited November 25, 2019

We just started with Aitrillion. A few problems were handled very professionally and quickly. Programs work well and we are looking forward to a good future with Aitrillion. Keep up the good work. Regards Ken @ Insect Sales.com

Insect Sales.com
United States
4 months using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

October 10, 2019

OMG, This App actually had more features than I expected, It's so awesome. It's all seems automated too, I love this app. It helps with product reviews, emails, rewards, etc. all you need to engage your customers. Another good thing is that you can disable certain features if you do not need them. I will highly recommend

TBOO
United States
6 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

Edited December 12, 2019

App didn't work out for us but the customer service to take care of that was fantastic! Keep up the hard work and I hope it helps out others in the future.

Hometown Hoodies
United States
About 1 month using the app
AiTrillion replied November 29, 2019

Hi Tom - Your app charges are correct based on our pricing plan. Still, we went ahead and approved a refund of your charges as you have not used the app. Let us know if you have any queries and our team is available anytime to help you and set up the app with all the features.

Thanks

March 27, 2020

I took on Aitrillion not long after they launched on the App store. Wanted to combine all daily used apps in to one app and cut costs. At the start it looked great and they promised everything. I am a computer engineer so gave them the benefit of doubt. There was lots of issues and emails to start but overtime and with their support they really customised bugs I found, all improvements I suggested . There support do listen and take on board what you require. I think Aitrillion will go places in the future with their software. I think there interface needs a face lift from a modern design point of view but that's only aesthetics. Updating templates with topical seasonality and current trends. And to allow push subscribes a lesser fee than being charged as a full contact. Wishing you all success with your brand.

Portfashion.com
Ireland
5 months using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

April 4, 2020

Fantastic app everything you need from reviews and loyalty to email marketing - great app and great customer service! Thanks you !

Hampshire Candles
United Kingdom
2 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

April 14, 2020

I love this app, and the customer service for it. So far I've used used the email campaigns, loyalty program and push notifications. I think it is amazing that they offer so many services in one place, it defintely helps to streamline your business and keep track of everything you have going on. I really look forward to seeing how my business grows from the use of AiTrillion.

Social Theory Co.
United States
6 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

Edited April 22, 2020

BoxboysAudioSoundSolutions.com
CAN I GIVE 10 STARS WOW !!! This app is amazing with its 6 MONTH FREE TRIAL PERIOD & CUSTOMER SERVICE IS SUPER HIGH QUALITY, Rapid emails to all your questions. SHOUT OUT TO PREETAM @ AiTrillion, he knows his craft !!
Thank you AiTrillion !!

BoxboysAudioSoundSolutons
United States
8 days using the app
AiTrillion replied April 22, 2020

You always know how to make life brighter for everyone you know. Thank you for your review.

Edited April 21, 2020

Great app that combines many different tools in one app! Much easier to work with one app, as having 5 or more separate apps for all the different functions. Easy to install, and it really gives a broad range of advanced functionalities for a good price.

Yoga Love Shop
Seychelles
14 days using the app
AiTrillion replied April 22, 2020

Thanks for your review. Thank you for being our angel.

April 21, 2020

Very useful app, great service, it helps a lot in the automation, a great thing about is that it's for free.

Duke's Gourmet
United States
About 1 year using the app
AiTrillion replied April 22, 2020

Thank you for your review. Team Aitrillion is touched beyond words !