Reviews (308)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful all‑in‑one platform that replaces multiple apps for loyalty, reviews, email/SMS, memberships, affiliates, popups, and analytics. They report higher engagement, repeat purchases, and sales lifts around 25% from automations and recommendations. Loyalty, reviews, and email tools are praised for ease of use, POS integration, and flexibility. Merchants consistently highlight intuitive setup, stable performance, and exceptional, hands-on support.

June 1, 2020

Work about fine and then start asking for credit card details on login for "store ownership verification purposes"
As if.
App has been deleted and will never be trusted

Boutiquemtb
Sweden
2 months using the app
AiTrillion replied June 8, 2020

We request you to please give us one chance to understand & explain the query. For the trust, Aitrillion is owned by AAAecommerce Inc, with 10+ various other apps on Shopify, also have 1000+ stores signed up in just the last 60 days. You can read tons of reviews on Shopify by 100's of sellers using it. For your issue specifically, We have a standard way of seller verification of the account. It's mandatory for us to follow industry standards for customer data protection & CAN-SPAM act using the consumer data. Our Ai if detects any anomaly automatically, does ask for store owner verification on the AiTrillion.com account created by anyone. Sometimes the Aitrilion account is created by a web agency doing the website & the owner doesn't know about it. However, we have many ways of verification, like via phone & domain-specific email submission too. Hence, we can solve your issue by various means.

July 30, 2020

I love this app, it maybe on its initial phase but future looks bright keep improving AiTrillion Team

Flaunt'n'Flutter by Reem
Pakistan
25 days using the app
August 10, 2020

So far so good. Looks very impressive. Cant wait to start using it! Well done guys .
I will update the review once i can see what it can all do for me and my business . But im very excited

Headboards For Africa
South Africa
19 minutes using the app
August 29, 2020

Great tool to keep in touch with customers automatically and repeat sales. Excellent tools within the app to maximize on customers visiting the site again and again.

P and P Comics
United States
3 months using the app
September 9, 2020

I have used the free version of this app for a few months now and it has some really nice features! The rewards scheme is comprehensive and the reviews system is great too! Even tho I have swapped away from the AItrillion reviews due to the theme I still use it to gather reviews to export onto the other review system! My only gripe is the large AItrillion branding on the rewards scheme but it's a small price to pay for what is a great free suite of tools! Thank you AItrillion

GOLDENHANDS
United Kingdom
About 1 month using the app
Edited February 5, 2021

Asked if they could reduce to the size of the loyalty widget for better visibility on my mobile phone. They said it's not possible. I don't believe that at all. Anything in a website can have the size changed. They don't want to help me for unknown reasons.
Now insisting I get on the phone with them. Refusing to discuss over email. Very unprofessional. Now have to report them to Shopify and figure out how to remove the app that is fully imbedded in my website.

Pack Turtle
United States
4 months using the app
February 25, 2021

I'm still getting used to this app (there is so much to learn!) so for now I will leave it at 4 stars with room for another star. I've needed help with two issues and they were resolved in a timely manner. For me, customer service is so important and so far, so good with Ai.

Butterfly In The Wind
United States
About 1 month using the app
AiTrillion replied April 18, 2021

Thank you so much for the kind words. Our Support team is here to help! 💖

February 26, 2021

Only two days into using this, a steep learning curve but well documented, and the support has been very efficient and fast in both instances I requested help. I think this is excellent value for money and I look forward to seeing how these integrations help my Shopify store.

House Journey
Australia
2 days using the app
AiTrillion replied March 1, 2021

Thank you so much for taking the time to write this review 🤩
Glad we could be of such help! 😄

December 1, 2021

I like that they have tutorial videos on different sections of the app. Customer service is also great! just be mindful of the time difference from between countries. The app does need some work but I contacted customer service and they helped me out big time. I had scheduled My announcement bar to start at 12 am for Black Friday but it did not show in my store so I contacted customer service and he fixed it for me alone with some other things I needed help with especially with the coding part lol

Luxor BY TB
United States
12 days using the app
January 24, 2022

I’m still new to the app/Shopify but so far I’ve had great experience setting up Ai Trillion on my website with their support team.

ApplianceCheck
United States
14 days using the app
AiTrillion replied February 15, 2022

Thank you so much for this review! We're so glad that we were able to help ✨