AiT: Loyalty, WhatsApp, Review

Ai trillion was great till they changed their pricing. I’ve literally built a whole store around loyalty pricing and now im forced to pay $75 extra a month for the same features. Tired of the bait and switch with this company. Originally the price was $25/Month with unlimited modules and they changed that down to 3. Now after another pricing change the app is unusable without paying extra to access my account and loyalty information….

We just finished installing AiTrillion on our Shopify store. The loyalty program was very easy to set up -- the interface is intuitive and the support team was incredibly helpful when I hit a few stumbling blocks. AiTrillion helped me build a great landing page too!

We have used another email marketing service for years and were nervous to switch everything to AiTrillion, but we decided to give it a shot. It was easy to export our contacts, and the email builder was intuitive and would be familiar to anyone who has used an email marketing builder before. Our first campaign went off without a hitch, and we are thrilled to have everything in one place.

We are looking forward to using AiTrillion's analytics as we go forward, and we are really excited to start building our workflows to engage our loyalty customers. Our experience has been 10/10 so far, and we are grateful for the friendly, timely, expert customer support provided by Hritik, Ankit and Reena. A top notch team!

We have used a number of their modules. Particularly the Loyalty Program and Product Reviews, both have worked wonderfully.

I recently setup the Affiliate Module and was having trouble setting it up.
Their customer service is excellent. They are always quick to respond and follow up afterwards.

Definitely worth the money

We began our search to install a loyalty program and a product review module on our store. We discovered AiTrillion in the process and were impressed by a large number of modules on offer effectively combining our entire CRM under one roof. The product and on-boarding team have been extremely helpful and available on call to align the various modules and set up in line with our brand themes. This has been of tremendous help as they have worked diligently to deliver the modules. We have yet to enable all the modules but are hopeful that the data once harnessed will allow us to increase average sales and customer retention. I recommend this app for its features and friendly customer help.

I would recommend this tool to all e-commerce stores as I am getting good sales from this tool by using various features. Their customer support is also very good and they respond promptly. Now waiting for their WhatsApp automation features!

DO NOT USE THIS APP, PLEASE READ MY REVIEW. I used this app for about a month because of the features they have but after setting up and trying the app I found they are behind on basic email features, the triggers for flows is mediocre, trying to create emails with their builder is not as easy as Klaviyo, my customers received a lot of emails because they triggered multiple flows when then should have been removed from one and move to the next flow, their pop ups are not smart and extra basic because it is only a 1 step pop up where they enter their email and they get a generic success step with discount but you can't customize the success step, their rewards and review features are also basic and the design on the front end is also basic and need more customization features. There are a lot more issues but hopefully you get the point. They have a lot of features but each one of their features are lacking so there's not thing they are good at. What made me the most upset was they agreed to a good price which made me switch but then they only gave me enough emails to only send out one campaign and said I had to pay more to send email campaigns which would get the price closer to what I was paying for with Klaviyo so I went back to Klaviyo. Also when I sent a email campaign my spam and bounce rate went up to 6% when I was at 0% on Klaviyo. You get what you pay for but their app is not even worth the time and money to set up and find out all of their faults with the lack of standard features...there is nothing ai about their app. Thanks for reading and trust me you will thank me later.

This app really helped our organization keep track of our member data and handle transactions easily. Big upgrade for us. Lots of other great features and good support.

We just started using AiT app on our shopify POS and on-line store. We wanted a simple loyalty app that could send emails and sms to customers. This app surpasses our expectations, and even though we are not using all the capabilities as yet, it is satisfying our needs at the moment. Set up is relatively easy and the support staff is available to assist you with problems.

Support has been prompt and Rishav helped us to migrate from another loyalty app easily. I like that we have one person assigned to help us each time we reach out to AiT. The customer support is excellent.

The app is a bit slow in loading, however, I need to do more investigations as to why this is happening and also do further testing of the app.

We recently moved over to this app from Marsello. Although Marsello was very easy to use, having many options in one place was very convenient. We can eliminate the other apps we have and use AiTrillion for almost everything. It has a lot to offer. We are still working through the change, but we hope this will fit our company well. The one thing to ensure you are aware of is that when you run out of emails, which will be quick if you have a lot of customers, you need to add additional blocks because it will not automatically add them. It will stop and tell you that "Your limit is over!"

Worked with customer service today, and Reena was wonderful. I am sure we will continue to need help until we work through the process until our set up is final.

I look forward to enabling all the services they offer.

there are left over code on site even after we uninstalled the app, wonder how to remove these now