Reviews (308)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful all‑in‑one platform replacing multiple apps for loyalty, reviews, email, popups, WhatsApp/SMS, memberships, affiliates, and customer accounts. Many report higher repeat purchases, thousands of 5‑star reviews, and notable sales lifts. They like the modern “My Account” pages, real‑time analytics, and automations. Pricing is seen as strong value, and support is frequently praised as highly responsive, hands‑on, and willing to customize.

September 25, 2025

I'm always impressed by how quickly the support team at aitrillion addresses questions and comes through to help. Genuinely grateful for their patience and timely assistance!

LeslieKayCreates
United States
12 months using the app
September 11, 2025

Hirtik was amazing always in communication and attentive. very kind and understating.
in the end all issues were solved!

Casa Furniture USA
United States
Almost 2 years using the app
August 22, 2025

AiTrillion has made my store work so much easier. All features in one app, very useful and the support team is always helpful. Highly recommend!

akaaira
India
About 1 month using the app
July 15, 2025

This support team has always been there when called upon. They always make sure that your issue is fully resolved and your system is at optimal performance. I am grateful for this type of support!

Leader in Me
United States
3 months using the app
March 31, 2025

As an eCommerce store owner, I've tried several loyalty and rewards apps, but AiTrillion stands out as the most powerful and feature-packed solution on Shopify. The support team of the company is very helpful.

Pandit.com
India
About 1 month using the app
February 15, 2025

We were amazed by the power of this app, and by the clarity and professionalism of the support team.

Le Aste di Sohà
Italy
29 days using the app
Edited October 8, 2024

find all you need at AiT: Loyalty program & Emails. Reena and Ankit really fast supporter.

PlanToys USA
United States
2 months using the app
AiTrillion replied November 11, 2024

Thank you for the shoutout! 😊 We're thrilled to hear you're enjoying the loyalty program and email features. Reena and Ankit are glad to support you quickly and efficiently! 🙌🌟

September 16, 2024

The support team has been very responsive to my questions and help me with individual requests that go above and beyond the features of the app.

KaraMarie
United States
3 months using the app
AiTrillion replied November 11, 2024

Thank you for your feedback! 😊 We're glad our support team could go above and beyond to assist you with your requests! 🌟

August 29, 2024

I had the best experience ever! Vishal has been incredibly helpful, always responding to my requests within 24 hours. He even provided video tutorials and step-by-step guides. This app is packed with features, and I highly recommend it!

RaveBeetle
United States
28 days using the app
July 15, 2024

Amazing customer service. They set up everything for me and did exactly as I asked. Then I found something else I needed them to edit because I couldn't find the code in the editor, they fixed it super fast for me. Truly could not have asked for a better experience! Thank you!

RiOT Comedy
United States
6 days using the app