Reviews (308)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful all‑in‑one platform replacing multiple apps for loyalty, reviews, email, popups, WhatsApp/SMS, memberships, affiliates, and customer accounts. Many report higher repeat purchases, thousands of 5‑star reviews, and notable sales lifts. They like the modern “My Account” pages, real‑time analytics, and automations. Pricing is seen as strong value, and support is frequently praised as highly responsive, hands‑on, and willing to customize.

November 23, 2023

The customer service handled my issue really quickly, overall it is a nice experience using the app.

Sabbskin
Canada
About 2 months using the app
AiTrillion replied November 29, 2023

We're pleased to hear that our customer service resolved your issue quickly and that you're having a positive experience with the app. If you ever need further assistance, feel free to reach out. Thank you for your feedback! 😊👍

November 23, 2023

Support is very good. He resolved my query effectively. Thank you

Haute Baby
United States
Over 2 years using the app
AiTrillion replied November 29, 2023

Great to hear! 😊 Our support team is here to help, and we're glad we could resolve your query effectively. Thank you for your feedback! 👍

November 17, 2023

The customer service is kind and helpful. The app is a great marketing took as well.

HueVine Wellness + Spa
United States
Over 2 years using the app
AiTrillion replied November 18, 2023

Thank you for your positive review! We're delighted to hear that our customer service team has been helpful, and that you find our app to be a valuable marketing tool. Your feedback is much appreciated!

November 15, 2023

RISHAV provided me with the best service, very quickly, and fixed the issue I was having in no time flat! Thank you support team!

Backyards of Key West Gallery
United States
3 months using the app
AiTrillion replied November 18, 2023

We're delighted to hear that Rishav provided you with exceptional service and quickly resolved your issue! Our support team takes pride in delivering top-notch assistance. Thank you for your kind words, and please don't hesitate to reach out if you need any more help in the future!

November 8, 2023

We have used the APP with success. When we needed customer support, they were quick to respond and handled our issue with professionalism.

Planet Green Recycle
United States
About 3 years using the app
AiTrillion replied November 18, 2023

Thank you for sharing your positive experience with our app and customer support! We're glad to hear that you've had success using our app and that our support team was able to assist you promptly and professionally. If you ever have more questions or need further assistance, please feel free to reach out. Your satisfaction is important to us!

November 6, 2023

AiTrillion has so many features and such deep functionality - you really have to pay attention to all the technical details! I can't wait to understand how it all works because I think it's going to be a huge benefit to growing my business. Tech support has been awesome, as well. :)

Persimmon Consignment Boutique
United States
3 months using the app
AiTrillion replied November 8, 2023

Thank you for your kind words! We're thrilled to hear that you're excited about the features AiTrillion offers and the potential growth for your business. Our team is always here to ensure you have all the support you need to make the most of our platform. Here's to a successful journey together!

November 7, 2023

Support was very helpful as I am not tech savvy when it comes to coding. I let support know what I wanted to change and they gave very detailed steps of how to pursue the change myself and they also added the proper coding to my site that I needed them to add.

Spoiled Vanity
United States
14 days using the app
AiTrillion replied November 18, 2023

Our support team was incredibly helpful, guiding me step by step and adding the necessary coding to my site. Thank you for the great service!

October 6, 2023

Fantastic App, Most Importantly The Customer / Tech Support is outstanding.
They are only a Phone call away!
This App Automates everything on the back end. Must Have for every Shopify Store.
Thank you AiTrillion.
Will Refer you to other stores.

Wow Baby
Australia
28 days using the app
September 14, 2023

Reena information and assistance with installing apps have been invaluable. Their guidance made the installation process smooth and hassle-free, and I truly appreciate the convenience they provide. AiT is definitely a valuable resource for anyone looking for tech-related help. Keep up the great work!

Mi Salon Online
United States
15 days using the app
AiTrillion replied September 27, 2023

Reena's help was invaluable for a smooth installation. AiTrillion is your go-to resource for tech-related assistance. Thanks for your feedback! 🌟🚀

September 4, 2023

Service provider was patient and helpful and willing to wait as I set things up on my end

Lama Littles
United States
About 5 hours using the app
AiTrillion replied September 6, 2023

🤝 Thank you for your kind words! We're committed to providing patient and helpful support as you set things up on your end. Your success is our priority, and we're here whenever you need assistance. 🚀