Reviews (195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is powerful for complex promotions Shopify can’t handle, like tiered discounts by cart value or quantity, category‑specific or customer‑tagged percentages, and “percent off highest‑priced item” with caps. They value flexible “buy X, get Y” and free‑gift options, stacked discounts, and reliable performance. Many report higher order values and praise the fast, hands‑on support, including custom walkthroughs, training calls, and theme/code adjustments.
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I mainly used this App to create multiple Automated Discounts! Aside from that it came with a brilliant pop up feature which informs the customer that they've just received a discount. This is a huge plus because it's conversion metric as every one wants a discount, and when you're anyways giving them one you might as well make it loud and clear! It has so many different features that I haven't even begun playing with when it comes to the discount section. Aside from that it also has upsell/cross sell feature which I'm yet to play with. As for the team, they've been super prompt in helping me get set up and to answer my follow up questions. I'd highly recommend this App!
They must delete low reviews. So complicated and convoluted to use. NO CUSTOMER SERVICE. I use other apps on Shopify and have expected a certain level of customer service. They have this stupid Slack forum where they leave your questions unanswered. The tutorials are lacking. I don't have time to watch a 20 minute video. Would prefer to have the steps written out. I hate this, it's worthless, and I will be deleting it promptly.
It's sad that Shopify is so limited that these difficult to use apps for creating work arounds have to be use (because this app only helps your create a complicated work around to have different options to Shopify's simple and lacking built-in discount options, not a direct route to implement a discount.)
Thanks for the review. You are right, this Slack channel wasn't a good idea, we closed it. I believe we did improve customer support, as the team grew last few years. We have some tutorials, mainly Youtube videos, but you are right we could add more of them, and we will. About the use of the app being complicated, we redesigned the admin UI to be simpler.
Thanks for the response. The previous issue was resolved however one issue still remains which is discount code created in the smart deal does not work at check out. if the customer forgets to key in the discount code in Cart Page and applies discount at checkout it will not be recognized. Can you provide an option to replace the message displayed at checkout when keying in the discount code created in smartdeals.? ********************************************************************************** SmartDeal - Having a discount code link ? is Not working on your app. The app behavior is not consistent. The discount link displays some times and doesn't display at times. Trying to reach your support level 1 through your app which throws an error message. Oops your form couldn’t be submitted.
Reply to your updated review:
You are right, the smart deal codes won't work when customers input them manually in the discount field at checkout. There is no way for us to edit the error message there, because Shopify owns and controls the checkout page and forbids apps to run there, for all stores (except the Shopify PLUS stores). The possible solutions would be to use a smart deal LINK instead (it could be a straight link or inside a button - and once the button is clicked, it activates the smart deal), or to run the smart deal inside an automatic promotion. Another idea if you still want to use the smart deal codes manually applied, would be to make a bold text and/or a banner in the cart page to make sure people see they can apply a deal code there.
1st reply:
Hi, like mentioned via email, we have deployed a fix for showing the link on mobile devices, today (Sunday morning). The issue was caused by a script in your theme, we've identified the cause yesterday (Saturday) and then have replied to you, but our email got blocked by your mail provider. Or second email today also got denied by your mail provider. I've used my gmail address to make a followup with you, this one wasn't blocked.
Side note: you have a script that reloads the page every 30 seconds or so, it’s added in the theme, which might hurt the user experience.
Let us know if you need more help, with our app or anything else.
Derek
Spent a lot of time looking for an app that could suitably add a free gift to the customer's basket upon the inputting of a discount code. Presently, this is the only app on Shopify that does so. And it does so impeccably. The app takes a bit of getting your head round (or it did for me), so set aside a little set up time to play and/or watch the tutorials on Youtube. Once customised, the app looks and acts seamlessly, integrating perfectly into the build. Our site is also very specifically themed, so I'm really impressed. Also like the success fee and think commission is a fairer way of doing business in regards apps. There were some frustrating points in the installation, but rapid support was on hand, even over new years eve. This app is definitely worth any potential minor initial legwork. You won't regret it. 5 Stars from us. Thanks so much.
Thanks so much for your glowing review! I'm very happy to hear the app is such a great fit for your business. You're right, setup can be a little overwhelming sometimes, which is why we're still working hard to make the onboarding process even easier. Please touch base again if you need help with anything else!
12/02 -- Update -- again these guys have been super helpful in making some important adjustments to my discounts with not only how they function but how they display. I'm very impressed with level of service !!! 10/21 Update -- This is an update to my first comments that you can read below. These guys continue to be super helpful as I request further functionality from their app. I recently needed a small but significant update to how the discounts were working for mulitple items in the cart. They had it all fixed up within a couple hours. Really excellent customer service. I highly recommend their work. I'm using this app to provide a tiered discount program to customers who meet a specific criteria and are tagged within shopify. And based on what product catagory they order from, they get a specific % off of the items within that catagory. They app is working very well. And, the customer service has been very good.
You rock!
This app worked great for us for about a year. Then, suddenly in January, we had complaints about customers not being able to get through checkout without it timing out. If they had a lot of line items in their cart, it seemed like the app could not update the automatic discount code properly with so many line items.
As a result of this, we lost thousands and thousands of dollars. The app developers kept shifting blame to Shopify. Once we deleted the app, we no longer had complaints or issues. It seems that the issue was a combination of something that changed on the Shopify platform, PLUS this automatic discount app that could no longer adjust the discounted pricing at checkout when there were a lot of line items in the cart (typically 50+ line items).
I tried reinstalling the app this week, and two days in we started receiving the exact same complaints again. Checkout was timing out for customers so they could not place their orders. We have immediately disabled and deleted this app, and will no longer be using it again. Frustrated that the app developers did not have communication with us, and never truly followed up on the issue.
UPDATE on 05/01/2019: the issue has been resolved.
ORIGINAL REPLY:
First, I'd like to apologize for the issues. I understand that's very frustrating.
Our side, when we first tested by disabling Automatic Discount in your store, we were still able to reproduce the issue. From what I re-read from Shopify's guru Dane, she was as well able to reproduce the issue when Automatic Discount was turned off.
Our side, we did contact Shopify App team to figure out a fix. Basically, the issue comes indeed from Shopify's checkout when an order has many items and when the order is edited quite often (products added and removed from cart, quantity changed). This cause a timeout and an error message is displayed at checkout to customers.
The way our app works (and many other Shopify apps and scripts), is that it relies on Shopify's checkout to work flawlessly in order to apply one or more requests. If Shopify has this timeout error, our app like many other apps, will multiply this error, because it checks every cart change to achieve its purpose: applying the right discount to the right cart content, automatically. That being said, it explains why some of the store's customers, with an equivalent huge order, see the error message at checkout (the ones editing their cart more often), while some aren't seeing the error (the ones making a straight order with one single visit to checkout).
To be honest, we can't explain why the Canadian DIY Supply store didn't have any issue with it for over a year, and then around a month ago started to see this issue at checkout. Shopify should be able to answer. What we know is that, pretty often, Shopify makes changes their side (some we are aware of via their change logs, some are more "obscure" and we're either not informed of, or we miss it until a ticket is opened. We really hope Shopify can fix the source of this timeout error, therefore apps like ours relying on it won't accentuate this issue. We contacted Shopify about it and will again open a forum thread, a ticket, a post in Shopify's Slack group and any possible ways to get some awareness and "votes" to allocate Shopify ressources to fix that.
Our side, we've started last week to work on a "patch", which actually is the best we can do: adding an option in our app's settings to reduce the number of requests at checkout. Doing that, some of our features won't work (for example our add-on to display the savings in cart), but for a store like Canadian DIY Supply that has huge orders, it should help a lot.
We'll keep you updated about it.
Awesome app! Great support. Definitely helps with conversions..
it works just perfect!
never had an issue with it at all
Support is wonderful. Within 24 hours I was sent a detailed video on how to install a specific feature with our store. I recommend!
Great support. Got stuck, went to slack, within minutes they were there to help. I wish more companies did this. Great value added experience.
