Reviews (141)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a time‑saving, low‑effort way to handle support, with an AI chatbot that quickly learns the site and reduces emails and calls. They like its accurate product recommendations, easy setup, clean interface, and customization options. The mix of AI and live chat, mobile apps, and social integrations is praised, along with smooth performance, strong support, language options, and budget‑friendly pricing that helps boost engagement and sales.

August 7, 2024

This app's a proper gem! The AI bot is a whizz – super helpful and easy to chat with. And if you need a bit more help, the support team are top-notch and always happy to lend a hand.

The Biskery
United Kingdom
12 months using the app
BestChat replied February 10, 2025

Hello The Biskery,Thank you for your wonderful review! 🌟 We're thrilled our AI bot is helping you. Your support is appreciated, and we’ll keep enhancing our service! 😊

September 17, 2023

Responsive customer support, great features, clean app that works better than the other ones I tried in the app store. And its free. Couldn't ask for more. Cheers!

InstaUEC
United States
4 days using the app
BestChat replied February 27, 2024

Cheers, InstaUEC! 🎉Enjoy a seamless chatting experienc with our app!

August 14, 2023

We have to say that the customer service we received from Alice was outstanding! Very fast response and immediate solution to any problem or question. Amazing. Alice has a lot of patience and we really appreciate it.

Best customer service, the app works easily, the setting is very clear, in addition, it's FREE. We recommend this App to everyone. From a small to a large shop.

Thank you Alice!

Brilani
Israel
5 days using the app
BestChat replied February 27, 2024

We're excited to hear such positive feedback about our customer service! Your recommendation to shops of all sizes is greatly appreciated. Thank you for your kind words and support!

July 23, 2023

This app looks complicated but very intuitive. And i can feel they are very committed and ambitious. I am doubting will they keep maintaining this big project.

galactic-merchant-official
Hong Kong SAR
8 minutes using the app
BestChat replied February 27, 2024

Thank you for sharing your thoughts! Rest assured, we're dedicated to maintaining and improving this project. Your feedback motivates us to keep pushing forward! 💪🚀

April 11, 2023

Fast App
Easy to use
Perfect
I like the App and I recommend for all business owners to use this App

shopiqat
Kuwait
About 22 hours using the app
BestChat replied March 4, 2024

Glad you're enjoying the app, shopiqat! Thanks for the recommendation! If you need any assistance, feel free to reach out.😊😊😊

May 22, 2023

The overall experience with BestChat is simply seamless and works perfect . Great Customer Support Service.

Biometriccables
India
3 days using the app
BestChat replied March 1, 2024

Delighted to hear you're having a seamless experience with BestChat! Thanks for highlighting our customer support. 🙏 If you ever need assistance, we're here to help!

May 30, 2023

Very good app! Support is awesome, their response is very fast
I wholeheartedly recommend this application.

INTERIOR DECOR
Romania
About 17 hours using the app
BestChat replied February 29, 2024

Hi INTERIOR DÉCOR team, thanks for your glowing review. We hope you continue to find the value that BestChat brings to your business.

June 6, 2023

Great app with very easy to use features also with excellent customer support. Highly recommended for websites.

Penguin Home
United Kingdom
About 1 hour using the app
BestChat replied February 29, 2024

Your satisfaction is our top priority! We are thrilled to hear that you are satisfied with our app and customer support.

April 13, 2023

Very useful App with great customer service. Highly recommended for any webpage. Easy to use and install, very customisable.

Lilly + Dash
Australia
About 8 hours using the app
BestChat replied March 4, 2024

We're delighted you're finding BestChat useful! Thank you for your kind words about our customer service – we're here to make sure you have the best experience possible!

Edited June 9, 2022

Would recommend. Shocking how it's free with all the incredible features. If you're looking for a live chat function I would 100% go with BestChat.

NFDVapes
United States
6 days using the app
BestChat replied June 5, 2022

Hello,sorry for the inconvenience. After the troubleshotting, the icon is not displayed due to the restriction of the service area set by mistake. You can turn off this setting then chat widget will be shown correctly. We have arranged our colleague to contact you by email. Your feedback means a lot to us, thanks and have a nice day.