Reviews (141)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a time‑saving, low‑effort way to handle support, with an AI chatbot that quickly learns the site and reduces emails and calls. They like its accurate product recommendations, easy setup, clean interface, and customization options. The mix of AI and live chat, mobile apps, and social integrations is praised, along with smooth performance, strong support, language options, and budget‑friendly pricing that helps boost engagement and sales.

July 8, 2024

good

Rainy Filters
India
10 months using the app
BestChat replied March 16, 2025

Hey Rainy Filters! Thanks for the great review! 🎉 'Good' is music to our ears! We’re here to keep it that way! 😄

July 6, 2024

Great Tool, very easy to work with and easy to train.

Saffronice
Australia
12 days using the app
BestChat replied July 17, 2024

Hi Saffronice
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that you find BestChat to be a great tool and easy to work with. 😊Your positive feedback is incredibly motivating for our team.

May 13, 2024

really great live chat app, everything you need and nice ui

JS Sports Prints & Frames
Australia
11 minutes using the app
BestChat replied July 17, 2024

Hi JS Sports Prints & Frames
Thank you so much for your kind words! 😊 We're thrilled to hear that you find BestChat to be a great live chat app with everything you need and a nice UI. Your feedback means a lot to us and motivates us to keep improving. If you have any suggestions or need assistance, feel free to reach out. 🌟

August 16, 2023

the service is good and easy to use. so I need to fill 100 characters. so just put some words to fulfill it.

Sweet Mickie
Australia
2 days using the app
BestChat replied February 27, 2024

We are so happy to hear that you find our service good and easy to use! ✌️ Your satisfaction is our priority!

May 25, 2025

Nice application and easy to use. Would like more customization options.

Zitouni
Netherlands
7 minutes using the app
BestChat replied June 12, 2025

Dear Steve, thank you for your feedback! 😊 We're glad you find the app easy to use. We’ll definitely consider your request for more customization options.

December 11, 2024

測試中覺得還不錯測試中覺得還不錯測試中覺得還不錯測試中覺得還不錯

Imagine Global Care
Japan
About 2 hours using the app
BestChat replied March 5, 2025

Dear Imagine Global Care,
Thanks for sharing your experience! We're thrilled that you're enjoying the testing phase. Your feedback means a lot to us! 💖

September 24, 2024

Ik gebruik de chatbot net 2 dagen en ik ben wel tevreden, hij stuurt mijn klanten naar de juiste pagina's als ze vragen hebben en indien nodig, ga ik de vragen beantwoorden.

Fitladies
Netherlands
7 minutes using the app
BestChat replied February 18, 2025

Thank you for your positive feedback! Dear Fitladies, We're thrilled to hear the chatbot is helping direct your customers. Your insights are valued, and we’ll keep them in mind!🌟

August 8, 2024

Great apps
Chat bot is a huge time saver and immediately increases customer satisfaction, I highly recommend it.

Briliantz
Switzerland
4 days using the app
BestChat replied February 19, 2025

Dear Briliantz,
Thank you for your wonderful feedback! We're thrilled to hear our chat bot saves you time and boosts customer satisfaction. Your support inspires us to keep improving. Looking forward to serving you even better!

February 25, 2024

功能非常强大,关键是免费的APP

Tongjin Technology
China
11 months using the app
BestChat replied March 15, 2024

😊 非常感谢您的支持!我们很高兴您喜欢我们的应用!如果您需要任何帮助或有任何建议,请随时告诉我们。

February 23, 2024

Fantastic app, solved my customer care chat problem. I needed assistance and they were super fast. Thank you

AcquistoPOS
Italy
About 21 hours using the app
BestChat replied March 15, 2024

Awesome to hear that! We're thrilled our app helped solve your customer care chat issue, and we're always here to assist you promptly. Thank you for your kind words!