Reviews (1,201)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, flexible reporting tool that far exceeds native Shopify analytics, with access to nearly every data point and multi-store data. It’s widely used for manufacturing planning, finance, accounting, and detailed data analysis, saving hours weekly via custom and scheduled email reports. Many highlight an intuitive interface and exceptional, fast support that builds tailored reports, calling it reliable and worth every penny.

March 10, 2025

I love better reports! The custom reporting is super intuitive, and the help team has been incredibly responsive and fast in adding unique fields. Ciara has been so helpful and kind. I now use BetterReports for two of the business I manage, and I will be recommending BetterReports to anyone using Shopify as the back end.

Araks
United States
Over 3 years using the app
March 4, 2025

We operate our online cake sales through Shopify. The standard Shopify reports have very limited value for us because customers pay now for a cake that will be made in the future. We have one online store but two physical locations. Shopify assured me that reports by pickup location and reports by pickup date vs. order date are not possible.

I tried a few reporting apps, and Better Reports exceeded all my expectations. Claudia created reports I thought were impossible. Every wild reporting request I threw at Claudia, she delivered faster than I could come up with more. She quickly identified issues and solutions, making the process seamless.

Better Reports assists to utilize the Shopify data for production lists, delivery lists ,accounting entries, management reports, and much more.

Absolutely 5 stars for customer service and an excellent, stable, and flexible product!

Dessert First
Canada
About 1 month using the app
February 28, 2025

Fantastic app and support.

I had a custom report I wanted to generate and I asked support. Claudia replied that she created the report for me.

This report will save me about 4-5 hours of work a month.

Highly recommend this app.

SkullJewellery
United States
About 23 hours using the app
February 7, 2025

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Emile et Rose
United Kingdom
About 4 years using the app
Edited May 13, 2026

Fabulous reporting app, really easy to use - it's accurate, configurable & bring a new depth to the data we collect in Shopify.
The responsiveness of the Better Reports team is incredible - they've already created a number of bespoke reports for us, which has made a huge difference.
Can't recommend these folks any more highly.

Glo Skin Beauty UK&I
United Kingdom
Almost 2 years using the app
January 13, 2025

Absolutely essential for any small DTC business, its like having a data science team at your disposal. Nothing is off the table, they are always will and able to help with any of my niche needs.

They also have the best support team in the space. Big shoutout to Claudia and Keanna!

Electric Picks Jewelry
United States
About 1 month using the app
January 2, 2025

Simply the best app we have purchased to help us display our Shopify Online Store data. Great customer service! They had our report layout done in minutes and we were on our way! We highly recommend Better Reports to all of our Shopify friends!

Chief Rob Herrington
Wintersville Fire & Rescue
Wintersville, Ohio

Wintersville Fire & Rescue Master Raffle Site
United States
About 1 month using the app
December 30, 2024

This has been an extremely helpful app for our accounting needs. The main task we use it for is to separate our unfulfilled from fulfilled orders, but there's a ton of different things that the app can do.

The support team has also been wonderful to work with. Highly recommend!

House of Leon
United States
7 days using the app
December 23, 2024

I can’t stress how valuable this app or should I say tool has been to understanding our business performance and just simply being able to answer data questions on the fly by building reports intuitively, but not with a complicated interface. I love the scheduling functionality where you can create a report and have it emailed to anyone at any time as often as you’d like as a PDF orExcel sheet. Their customer service is the best that I’ve experienced so far. The only reason it doesn’t have five stars is because they need to invest more and the mobile functionality of the report because I access this report most often with my phone can’t recommend this enough.

Grace
United States
About 2 years using the app
December 22, 2024

They have made us custom reports that revolve around exactly what we need every time we have reached out to customer support. They haven't gotten stumped yet! Quick response time and accurate reporting. Great app!

Teskeys
United States
20 days using the app