BIK Instagram, Whatsapp, Email

We've been using BIK.ai and honestly, it's been great so far! The platform is super user-friendly and has really helped us improve how we connect with our customers. A big thank you to Nishant, our account manager he's been super supportive, helped us get everything set up the right way, and is always there when we need anything. The support team is also quick and easy to reach. Really happy with the experience and looking forward to doing more with BIK!

We've been using BIK for a year now and can say it is one of the best omnichannel tools to reach out to your customers. Easy to use with multiple features. ⁨Big thanks to Rishab for his support during our major campaign, especially with all the BIK advanced tools - made a world of difference. Entire team's responsiveness and guidance helped us a lot in understanding the world of Meta and Google.
Onwards and upwards

Been using BIK.ai for a while now and I can confidently say it’s one of the best decisions we’ve made for Banjaaran Studio. From abandoned cart recovery to WhatsApp and Instagram flows, it has helped us build sharper, more personalised conversations with our customers. The support team is solid, the product is intuitive, and the results speak for themselves. We’ve seen a clear boost in retention and conversions. If you’re a D2C brand looking to streamline marketing and support into one clean workflow, this is it.

We’ve had a great experience using BIK Marketing to streamline our WhatsApp and Email communication. The app is intuitive, easy to set up, and comes packed with features like automation, campaign flows, and helpdesk - all within one dashboard. Team is responsive and helpful, especially our account manager Nishant. Highly recommended for D2C brands looking to scale retention marketing.

Great Tool for Customer Management & Retargeting!

We've been seeing excellent results using this tool, with an impressive average ROAS of 11.6 last month. The customer management and retargeting features are top-notch, making it a valuable asset for our campaigns.

A special shoutout to the BIK support team—they are genuinely helpful and proactive, always willing to have discussions on how to optimize performance and improve results.

Highly recommend!

We’ve been using BIK for more than 3 years now, and it has been a great platform for managing our day-to-day customer interactions.

A few things I really appreciate:

• The chat interface is smooth and easy to manage, irrespective of the communication channel.

• The support team is dedicated, quick to respond, and always helpful whenever we have a requirement or face an unexpected issue.

• Creating and modifying Journeys is simple. They have introduced several useful features over the past year and continue to improve the platform.

• We also use their AI Chatbot and AI Voice features. The AI chatbot has been particularly helpful in handling customer interactions and can even take orders for our business.

The chatbot does require proper initial training and the right information about your business, but the time invested is definitely worth it. You can also keep training and improving it based on actual customer conversations. The additional features BIK has introduced for the AI bot have made it even more convenient to manage.

Overall, we’ve seen BIK evolve significantly over the years, and the continuous improvements and responsive support team are what make it a platform I’m happy to recommend.

The whatsapp failure rate seems higher on BiK than other apps, and the campaigns were not set up properly, it kept failing. While the idea of having all modes together is useful like whatsapp, email and Instagram — my experience was not good with BiK.

Really nice app, I use it for retargeting the website visitors. Really works well. Plus they also provide weekly dashboard which helps you evalute the performance

It's surprisingly better than what I expected. The app is user-friendly for a person like me who has very little tech knowledge. The journeys, pop-ups, and campaigns have a lot of optimizations compared to other providers. The onboarding experience & support have been very good in communicating (Kudos to Sarangi).

We’ve been using BIK for our marketing and CRM needs, and it has been a game-changer for our e-commerce operations. The platform’s intuitive dashboard has significantly streamlined our workflows, making it easy to set up and edit automation processes. The simplicity and functionality are exactly what we needed to enhance efficiency.

A special shoutout to Rajat, our dedicated point of contact, for being incredibly cooperative and helpful. His guidance in understanding the full functionality of the dashboard has been invaluable. He has always been prompt and patient in addressing our queries, ensuring a smooth experience.

Highly recommended for businesses looking to simplify and optimize their marketing and CRM processes!