Reviews (139)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants describe this as a user‑friendly, centralized helpdesk for WhatsApp, Instagram, email, SMS, and more, tightly integrated with Shopify. They highlight strong WhatsApp and Instagram marketing tools like Comment‑to‑DM and end‑to‑end purchase flows that drive sales, plus AI chatbots and automation that resolve most queries and take orders. Merchants praise the CRM, segmentation, analytics, and proactive support, citing high ROAS and better retention.

August 29, 2024

The BIK app's usability is outstanding, reflecting the thorough and detailed work put into its development. The journey-building process is intuitive, allowing us to create and launch customer journeys with ease. The optimization features have significantly boosted our revenue, proving the app’s value.

What sets BIK apart is the amazing team support. The fortnightly calls have been instrumental in optimizing our strategy without overwhelming our end users. A special shoutout to their support team like Rajat, Sudarshan, Vidushi, and Krishna for being incredibly prompt and helpful—always just one ping away from a solution. Highly recommended!

PAC Cosmetics
India
3 months using the app
August 23, 2024

Setting this up and using this has been easy, the customer success team has helped through out the process. We have seen our retention rates improve.
Good tool!

ADF Soul
India
2 months using the app
August 20, 2024

The platform is super easy to use, which made the transition smooth for our team. It’s packed with great features that help us manage our customer relationships more efficiently and keep everything running smoothly.
Akansh has been incredibly helpful, always ready with solutions and advice tailored to our needs. His support has been a big part of why we’re getting so much out of the platform.

Attrangi
India
7 months using the app
August 12, 2024

BIK seamlessly integrates with WhatsApp, text, and every channel, making it easy to reach our audience across multiple platforms. The user-friendly interface and powerful features allow us to create, monitor, and optimize our campaigns with ease.

Highly recommended!

SCOOBOO
India
5 months using the app
August 8, 2024

One of the best 360 degree solution. Highlight is their support team - Rajat, Vidushi and team are always spot on from the time of onboarding to optimisation.
We are able to do almost everything via this app be it retention, remarketing or acquisition. This is the only solution you need if you are into D2C space.

Gillori
India
2 months using the app
June 19, 2024

BIK is an excellent UI application for managing customer requirements and facilitating seamless communication. However, it may be cost-prohibitive for small businesses. Throughout our journey, the support team has been highly responsive and proactive.

The Maeva Store
India
8 months using the app
June 18, 2024

BIK is a very user-friendly platform that is ideal for beginners. Overall, the UI is really fantastic and simple to use. The group works quickly to resolve problems and create routes that meet our needs.

UrbanStree
India
3 months using the app
June 11, 2024

One stop solution for retention. Their analytics is a great help to clearly understand the journey and flows. The support team is also exceptionally helpful and responsive

Justhuman
India
6 months using the app
May 31, 2024

BiK is a suite of apps and features catering to all your marketing needs, from advanced rental marketing to IG automation. I love the product, and even more, I appreciate the support. The BiK team is truly helpful in listening to feedback and acting on it.

I'm excited to see more innovative AI features and applications in BiK.

The Jaipur Studio
India
2 months using the app
May 29, 2024

BIK is an exceptional marketing tool. It's very user-friendly, and the automated journeys streamline the marketing process effectively. Navigation is very easy, making it simple to use. The team's quick and supportive responses further enhance the experience.

Kisah
India
About 2 months using the app