Reviews (139)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user‑friendly, centralized helpdesk for WhatsApp, Instagram, email, SMS, and more, tightly integrated with Shopify. They highlight strong WhatsApp and Instagram marketing tools like Comment‑to‑DM and end‑to‑end purchase flows that drive sales, plus AI chatbots and automation that resolve most queries and take orders. Merchants praise the CRM, segmentation, analytics, and proactive support, citing high ROAS and better retention.

December 4, 2024

We at Jacked Nutrition have been using the BIK, and it’s been a fantastic addition to our store. The features are super easy to use and have really helped improve our customer engagement.

A big shoutout to Rajat from the BIK team! He was incredibly helpful, quick to respond, and made the setup process smooth for us.

Highly recommend this app to anyone looking to enhance their marketing efforts. Great job, team!

Jacked Nutrition
Pakistan
About 2 months using the app
November 28, 2024

Bik played a key role in automating our post-sale workflow, significantly boosting sales through various customer journey automations. The onboarding process was seamless, and Rajat from Bik was especially helpful in resolving any challenges we encountered.

MR Jewels
India
About 2 months using the app
November 27, 2024

We've been using this tool since 2 weeks now and we've had a good experience with the tool. It's very easy to use and navigate through. Customer segmentation has become easier and some additional features like Bik Ai are worth exploring too.

SuperYou
India
About 1 month using the app
November 27, 2024

BIK has truly revolutionized our e-commerce business! The platform's Chatbots have made automation a breeze, handling customer queries with ease and even boosting our transactions. Their CRM is a lifesaver, helping us manage multiple tasks effortlessly and keeping everything well-organized. It’s been a game-changer for our operations, and we couldn’t be happier with the results!

Cellecor
India
7 months using the app
November 21, 2024

BIK has been a game-changer for our e-commerce business. The platform's Chatbots make automation easy, handling customer queries efficiently and even driving transactions. The CRM feature is excellent for managing multiple tasks and keeping everything organized.

I also love the broadcast campaigns—they let us send personalized messages to different customer groups, which has boosted engagement. The real-time insights are a huge plus, giving us clear data to track growth and performance.

Overall, BIK is simple to use, effective, and has definitely helped us see better ROI. Highly recommend it!

theartarium
India
4 months using the app
Edited July 27, 2026

The platform has been efficient to solve for our prelimiary requirements and the team has also been helpful in accomodating requests and answering queries. Even if direct solutions to some aren't available, a workaround is proposed. Especially when it comes to WhatsApp marketing, it has given us room to experiment.

wearetto
India
Over 2 years using the app
November 11, 2024

One of the most interactive, easy-to-use and analytically accurate retention marketing apps we've used so far. BIK has been impressive for us automating a majority of customer responses intuitively thereby streamlining our customer support workload by a mile. Besides, great deal of fine-tuning options available to create, track and optimize automated messaging and campaigns here.
Would surely recommend!

Svastika
India
3 months using the app
September 30, 2024

The platform has an easy to use interface that makes navigation simple. Its robust analytics provide valuable insights to track our performance. The support team is fantastic, always ready to help us optimize features and explore different use cases.

We've successfully utilized email, SMS, and WhatsApp, and their unique cohort targeting for retention has been impressive.

thedeconstruct
India
19 minutes using the app
September 16, 2024

BIK excels in functionality and adaptability, offering seamless customization to meet diverse requirements. With robust API integrations, it streamline operations far more efficiently.

The platform simplifies all my tasks within one comprehensive space, with drag-and-drop functionality and effortless customer segmentation, eliminating the complexities of database management. This efficiency makes conducting multiple analyses straightforward and effective.

The team is diligent in addressing queries and consistently enhancing the platform based on feedback.

A special acknowledgment to Rajat Vaishnav, Vidushi, and their team for their consistent support. Their professionalism and proactive approach ensure smooth collaboration and timely issue resolution, always exceeding expectations.

Ariro Toys
India
3 months using the app
September 10, 2024

BIK has revolutionized our customer engagement by integrating seamlessly with WhatsApp, SMS, Instagram, and more. The easy-to-use automation tools and unified dashboard simplify our marketing efforts, while detailed analytics help optimize campaigns. BIK has made multi-channel communication efficient, and Rajat Vaishnav & his support team is always helpful. A must-have for improving customer retention!

Milton
India
About 2 months using the app