Reviews (139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a user‑friendly, centralized helpdesk for WhatsApp, Instagram, email, SMS, and more, tightly integrated with Shopify. They highlight strong WhatsApp and Instagram marketing tools like Comment‑to‑DM and end‑to‑end purchase flows that drive sales, plus AI chatbots and automation that resolve most queries and take orders. Merchants praise the CRM, segmentation, analytics, and proactive support, citing high ROAS and better retention.
Refine
-
By rating
The seamless integration of BIK into our fashion brand, Sinderella Apparels, has resulted in a remarkable increase in our customer experience and overall sales. More than 90% of our customer queries are handled by its AI Chatbots. Our Whatsapp campaigns are receiving more than 50x ROI, it has increased our lead captures have doubled via on-website gamification, this is an amazing platform with an excellent customer support team. Special thanks to Flossy Fernandes for always being so helpful and extremely quick with resolutions.
Good app to manage our communications and journeys to our customers. The team is also supportive with fast responses wherever required. Highly recommended.
Nice app and support from Nishant from BIK team, improved our email and whatsapp marketing efficiency. Also improved domain reputation for our email domain.
The Bik customer service has been great and resolution time also has been pretty quick. Their service offerings is satisfactory and fulfils our requirements for a retention marketing platform. Overall, our experience with Bik has been good.
We really appreciate the BIK team’s consistent support and responsiveness. Your clarity in communication and proactive approach have made our collaboration very smooth. It’s been great working with such a reliable and helpful team. thank you for always making things easier for us
Great experience so far. It has helped us level up our business. Big thanks to Mr.Vedavyas for his constant support.
The app is really helpful in managing all your flows and campaigns.
You can plan the business in much better way when all these things are being taken care off
Also, special mention to my account manager Nishant who has helped us whenever needed.
Really Great Experience with Bik
Support: really excellent
Features: Almost very Optimized and Customer Experience Friendly
Ved helped in sorting out issues very patiently. Really happy with the platform after this. Journey creation is straight forward and if there is any issue the team is right there on Whatsapp to help you. Great product and amazing customer support.
BIK has advanced our website, and truly, their team gives the best support! Their team has simplified marketing for us greatly!
