Reviews (139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user‑friendly, centralized helpdesk for WhatsApp, Instagram, email, SMS, and more, tightly integrated with Shopify. They highlight strong WhatsApp and Instagram marketing tools like Comment‑to‑DM and end‑to‑end purchase flows that drive sales, plus AI chatbots and automation that resolve most queries and take orders. Merchants praise the CRM, segmentation, analytics, and proactive support, citing high ROAS and better retention.
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Excellent app with good support. Ved is always quick to resolve any issues and provides timely assistance. Perfect for growing our business on WhatsApp and Instagram . Highly recommend it for any D2C brand!
The UI of BIK is very smooth to use and most importantly the customer support team is very responsive and supportive.
BIK is a super comprehensive offering for all our D2C needs. Rishabh was a huge help in our onboarding and had very creative suggestions for our journeys. Highly recommend!
User-friendly platform that makes it easy to manage campaigns and communication. The interface is clean and intuitive, even for beginners. What truly stands out is the support team.. they are extremely prompt, helpful, and always available to resolve queries quickly.
Great experience overall!
Product as described, user friendly, support is great, highly recommended
We just implemented Bik and I can tell you that its way better than any WhatsApp marketing tool in the market. You have a dedicated POC and they look after every need. No need to look any further!
Great level of detail in the functionality and features. Feature requests are also taken seriously. Customer support is also great.
Great Tool for retention works really well and increased my retention rates significantly!
They have a great team and help you out with each doubt!
The team is very helpful and Monisha & Vidushi are readily available for the help.
Bik had been very helpful in terms of guiding step by step during any difficulties faced and there after sales support is great.
