Reviews (407)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this to turn WhatsApp into a high‑ROI sales and retention channel, citing strong results from abandoned cart recovery, broadcasts, and automated journeys. They like having WhatsApp, SMS, email, RCS, AI voice, chatbots, and support in one dashboard. Automation for COD/RTO reduction, order updates, and follow‑ups is praised, as are smooth Shopify/Klaviyo integrations and proactive support that helps design and optimize flows.

July 9, 2025

Working with the Bitespeed team has been an absolute pleasure. They're incredibly responsive. From setup to execution, everything has been smooth and efficient. Their support has truly helped us elevate our customer experience.

The Bitespeed app itself has been a total game changer for our business — it helped us recover a significant number of abandoned carts and boost revenue through personalized, automated WhatsApp flows. It's become an essential part of our marketing and customer experience toolkit. Highly recommend!

WorldOfOorja
India
2 months using the app
Edited September 4, 2026

We got onboarded to bitespeed for our chatbots on both instagram and meta. The transistion of this was very clean and there was no issues. A great team if any help is required. They help instantly and resolve any issues in the fastest way possible. Taking about the app, its a very clean dashboard and the support inbox has added features compared to other integration tools. Special mention to Cyrus from the bitespeed team for this seamless transistion and helping us out on any issues that we faced.

Amrith Noni
India
About 1 year using the app
Edited September 4, 2026

Bitspeed's WhatsApp API and automation have been a total game-changer for our growing D2C brand! The team is super easy to work with, always available to answer our questions, and our account manager Payal even helped us develop innovative marketing strategies we never would've thought of.

Village Decor.in
India
Over 1 year using the app
June 30, 2025

Bitespeed has made WhatsApp incredibly easy to manage. The platform is well-designed, and the support team is super helpful and responsive. I found Bitespeed much more intuitive and growth-friendly. Highly recommend it!

KULINA
India
28 days using the app
June 30, 2025

We've been using BiteSpeed for our WhatsApp marketing and support needs, and the experience has been fantastic. The platform offers a seamless way to automate customer journeys, manage broadcasts, and handle day-to-day communication—all through an intuitive and user-friendly interface. It has helped us greatly improve our customer engagement and operational efficiency.

Hardoll
India
2 months using the app
June 28, 2025

Bitespeed is a great app for retention marketing. It’s easy to use and has really helped us reach out to our customers on WhatsApp. The analytics is also equally good. The support team is very helpful and always quick to respond. Only downside is the pricing , it’s quite high and could be more competitive, especially for smaller businesses. But overall, it’s a very useful tool.

Bio Basket
India
About 2 months using the app
June 27, 2025

We’ve been using Bitespeed for a few months now, and it’s honestly one of the best decisions we’ve made for our business. It makes managing customer conversations across WhatsApp, Instagram, and Messenger so seamless. The interface is clean, super intuitive, and doesn’t require a steep learning curve—which was a big plus for our team.
Thanks to our POC Ayush Verma, for wonderful experience.
What really stands out is the automation. Setting up flows for abandoned cart reminders, order updates, and welcome messages was incredibly easy, and we’ve seen a noticeable boost in engagement and conversions since we started using it. The WhatsApp broadcasts are especially powerful, and being able to segment and personalize messages has made a real difference.

myTrident India
India
2 months using the app
Edited October 2, 2025

"UPDATE UPDATE UPDATE"

Only the first few weeks were great then the entire team falls thru the cracks. They just care until you are onboard and when you have paid then they will not even bother to pick up your account. The main focus should be on customer retention and to convert it to sale. The customer journeys are never lookedafter once your account is old whereas it should be other way around and the cracks should be filled by addressing with the required strategy but not the case with BITESPEED. Invest your time and enrgy wisely so that your money is put at the right place.

The Bitespeed team has been great to work with. They really understand eCommerce and helped us improve how we talk to our customers on WhatsApp. Their tools made it easy to recover abandoned carts and send personalized messages, which boosted our sales.

What we liked most is how helpful and responsive their team is. They always made sure we had what we needed and were quick to support us. Notable work done by the POC we were assigned who goes by the name Ayush V.

Ristoss
India
5 months using the app
June 26, 2025

BiteSpeed has been a game-changer for us! The platform is easy to use, packed with all the features we needed to get started with WhatsApp marketing, and the results have been great.

Shoutout to Rachit and Ayush for their incredible support, they’ve been super helpful, responsive, and made the whole setup process smooth and stress-free.

Benki Brewing Tools
India
About 1 month using the app
Edited September 4, 2026

BiteSpeed has been a great addition to our online platform and has helped us effectively acquire and engage new customers. The platform has been very useful in strengthening our online customer journey and driving conversions.

The BiteSpeed team is extremely helpful, professional, and responsive. They are always willing to understand our requirements, provide guidance, and support us whenever we need assistance. It has been a great experience working with the team, and we truly appreciate their efforts and support.

We look forward to continuing this association and achieving even better results together.

Vijayalakshmi Silks
India
Over 1 year using the app