Reviews (407)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this to turn WhatsApp into a high‑ROI sales and retention channel, citing strong results from abandoned cart recovery, broadcasts, and automated journeys. They like having WhatsApp, SMS, email, RCS, AI voice, chatbots, and support in one dashboard. Automation for COD/RTO reduction, order updates, and follow‑ups is praised, as are smooth Shopify/Klaviyo integrations and proactive support that helps design and optimize flows.

June 24, 2025

The support from the Bitespeed team has truly stood out. Marketing on WhatsApp and email can be quite overwhelming, but the team has made everything very approachable and easy to manage. Especially Ayush has been very kind and helpful in setting up all the automations and broadcasts. The software is also quite well thought out.

kneetoes
India
About 2 months using the app
June 17, 2025

I have been using the bitespeed application for the past 3 months, but I have been charged for more than 5 months. Despite requesting a plan change, it was never processed, and I continue to lose money daily. The payment system needs urgent improvement — it currently has serious bugs and is deducting payments every 15 days instead of charging monthly as it should.

Sasitrends
India
4 months using the app
June 12, 2025

We've been using BiteSpeed for our WhatsApp marketing on Shopify, and the experience has been nothing short of amazing! The app is user-friendly, effective, and packed with features that help streamline customer engagement and boost conversions.

A special shoutout to Ayush, our point of contact, who has been incredibly helpful throughout. He's always available for a quick call, ready to guide us through any questions or strategies we need help with. His support has made onboarding and ongoing use of the app seamless and productive.

Highly recommended if you're looking to level up your WhatsApp marketing!

Lachi
India
About 1 month using the app
June 6, 2025

The onboarding with Bitespeed was smooth and the team was very responsive throughout. The app itself is easy to use, and if used right, it can really enhance your marketing campaigns.

SANA
India
21 days using the app
June 6, 2025

I was Amazed results that I got from Bitespeed within 10 days on boarding was truly amazing. The onboarding process was super smooth! And their AI journeys works magic on your conversions.

Akira the couture
India
24 days using the app
Edited September 3, 2026

We've been using Bitespeed for our WhatsApp management, and the experience so far has been excellent. From automating customer journeys to managing broadcasts, everything has been smooth and effective. The platform is user-friendly, reliable, and has really helped streamline our communication flow.

A special shoutout to Divyam, Ojas & Harshwardhan from the team—he’s been incredibly helpful throughout, always responsive and proactive in resolving any issues or queries we’ve had. It’s rare to find such solid customer support, and that really sets Bitespeed apart.

Highly recommended for any business looking to scale their WhatsApp engagement!

Living Shapes
India
Over 1 year using the app
June 5, 2025

i love the team and the kind of support they bring to you. Marketing on whatsapp and email is very daunting but the team at bitespeed has made everything very approachable and easy to manage. Everyone from Kamna, Yash, Ayush and Vaishnavi have been very kind and helpful to help me setup all the automations and broadcasts. The softwares is also quite well thought out. I was using interakt before which is less intuitive than bitespeed. I really like the small details such as the order history of the customer shown on the right of the chat and integration of everything in one place be it email, whatsapp, or facebook and instagram inbox and comments. i am glad i moved to bitespeed. it is a bit expensive though but well worth it if you have to manage a significant customer interactions each day. highly recommend.

TheWishCrate
India
About 2 months using the app
May 31, 2025

BiteSpeed has been an excellent addition to our marketing stack. The dashboard is user-friendly and easy to navigate, with a clear layout that simplifies campaign setup and performance tracking. We especially appreciate the detailed wallet usage breakdown, which helps us monitor and optimize cost efficiency effectively.

The follow-up feature for broadcasts has been a game-changer, allowing us to automatically re-engage users who don’t convert initially, making it a valuable tool for driving additional revenue when used strategically.

The BiteSpeed team, especially Annika and Aditya, have been incredibly helpful, proactive, and responsive throughout the onboarding process, making the transition smooth and helping us unlock the platform’s full potential.

Early results have been strong, and with continued optimization, we’re confident we can scale our performance on BiteSpeed further.

Additionally, BiteSpeed’s Instagram chatbot, popups, bars, spin-the-wheel, and cross-sell flow features open up exciting new opportunities for boosting on-site engagement and conversions.

Overall, we’re very pleased with BiteSpeed and look forward to leveraging it even more for our growth.

Qurist
India
26 days using the app
May 29, 2025

Bitespeed automation has taken a lot of the manual work off our hands and helped us recover more carts effortlessly. The integration with Shopify is smooth, and their team support has been excellent always approachable and quick to jump in when needed.

mackly
India
22 days using the app
May 27, 2025

having a very good experience with the team of bitespeed, this app will help you with complete automation regarding, WhatsApp, email, SMS & push and it also has integration with review and shipping so it takes everything from pre purchase experience to post purchase! one app for all your solutions! nice team they have 24*7 support via chat & call that's makes it an interesting option to choose... hope this review helps!

RIJAC
India
30 days using the app