B: WhatsApp, Voice, SMS & Chat

Have been using Bitespeed for over a year, have to say this is the best and the most seamless CRM software we've used till now, with the best tech. Will be continuing with them until the foreseeable future.

wort experience with Bitespeed team, no reply from account manager or setup team after getting the payment. no proper tracking of conversions, they only show conversions volume and stats, unable to show conversions tracking.

Its quiet reliable app for retention marketing. We have been assigned Payal Bajaj as our account manager and she really is very helpful at every stage.
We come up with strategies and the bitespeed team makes its even better by sharing market insights with us.

Thank you for your support.
Team Invisel

BiteSpeed has been really helpful for our business, especially for WhatsApp marketing. The campaign features make it easy to reach customers with offers and updates, while abandoned cart and checkout calling help us follow up with customers and recover potential orders. Overall, a very useful platform for improving customer engagement and conversions.

We had been struggling to find a one stop solution for all our marketing needs & we’re so happy to have onboarded BiteSpeed!

The platform is smooth, with a very user friendly UI/UX that makes things easy to navigate. But what really stands out is the team — they’ve been incredibly helpful, responsive and supportive throughout the onboarding process.

Really happy with the experience so far and excited to see what we can build together!

-10/10 — Stay Away From Bitespeed

I would strongly recommend any Shopify store owner to NOT even try Bitespeed.

In my experience, the entire process feels completely different before and after payment. Before payment, the sales team is extremely responsive. Once you pay, you are essentially ghosted.

The abandoned checkout recovery performance was also extremely disappointing. Out of 100 abandoned checkouts, sometimes fewer than 10 customers would receive a call or message. Even when we asked why the numbers were so low, nobody could provide a proper explanation or solution.

The call bot is painfully slow and makes conversations frustrating for customers.

The support experience was equally terrible. Yash, the sales representative, was very active before payment. After payment, he created a group and disappeared. Then came Sunanda, the KAM, whose availability and support were extremely inconsistent. After that, Harshvardhan told us to contact him with any queries, but when actual questions were raised, there were rarely any useful answers.

Then comes the billing part. After one month, the billing team contacted us demanding payment and stated that the dashboard would be locked until the bill was paid. What makes this even worse is that once the dashboard is locked, you can't even properly access your previous metrics and historical data.

We were also told to purchase a Nitro Commerce subscription to identify anonymous visitors. After purchasing it, they couldn't properly connect it with Bitespeed. We ended up having meetings with the NitroX team, which ultimately resulted in a technical ticket being raised with Bitespeed — and still no proper solution.

Overall, it was an incredibly frustrating experience with poor performance, poor communication, poor support, and very little accountability after payment.

My strongest recommendation: DO NOT WASTE YOUR MONEY OR TIME ON BITESPEED.

If you're a Shopify store owner considering Bitespeed, don't even try it. Look for alternatives. Based on my experience, I would not recommend this service to anyone.

-10/10. Absolutely not recommended.

Bitespeed is a user-friendly platform with a smooth interface and useful AI automation capabilities. It makes customer communication more efficient and helps streamline engagement through a simple and easy-to-use platform.

Bitespeed has been really useful for us in reaching our large offline customer base through WhatsApp. The better delivery rates have been more actionable for store campaigns and reactivation. It’s been a practical win for our CRM efforts.

Bitespeed has truly helped us level up our business. A special shoutout to Payal for her guidance in helping us make the most of the platform. The weekly meetings have been incredibly valuable and insightful, they give us a much deeper understanding of our customers and help us continuously improve our retention marketing efforts. We hope to achieve greater targets together. Highly recommend Bitespeed to anyone looking to strengthen their retention marketing!

We have been using BiteSpeed for a year now, and it has genuinely helped us streamline our WhatsApp communication and improve customer engagement. Best part is that managing conversations has been very easier without requiring human intervention.

The team is also very helpful. Specially Payal, our Account Manager, who has been incredibly supportive throughout. She’s always been proactive, quick to understand our requirements, and has made effort to help us grow our business with creative strategies.

Overall, BiteSpeed has been a valuable addition to our business!