Reviews (407)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this to turn WhatsApp into a high‑ROI sales and retention channel, citing strong results from abandoned cart recovery, broadcasts, and automated journeys. They like having WhatsApp, SMS, email, RCS, AI voice, chatbots, and support in one dashboard. Automation for COD/RTO reduction, order updates, and follow‑ups is praised, as are smooth Shopify/Klaviyo integrations and proactive support that helps design and optimize flows.

October 9, 2021

The best messenger platform for creating a WhatsApp notification/automation. You can create any notification or marketing message both quickly and easily, with no coding required. It's a must to have tool for all kind of stores. 100% free to get started. Excellent technical support team. P.S Our returning customer revenue increases by 114% after using this tool.

Spotstyl
India
4 months using the app
Edited April 27, 2023

Our journey with Bitespeed has been commendable. They helped us in establishing our WhatsApp Marketing Channel and their team worked tirelessly to help us get our number verified! The platform has all the basic features that you need to get started. The team is prompt in responding and ensures that we are able to find solutions to any issues that we are facing. The backend interface is also user-friendly.

Paradyes
India
7 months using the app
Edited September 23, 2021

Bitespeed helped us connect with our customers via Whatsapp and drive sales as well as increase customer engagement. We are happy with the abandoned cart recovery feature that this app provides. Tanul from the team has been very helpful in solving queries, scheduling campaigns and very professional in her terms of dealing with and providing timely responses and solutions. Looking forward to seeing more of what the app can provide!

Monk And Mei
India
4 months using the app
May 17, 2022

I was looking for a solution to send WhatsApp notifications on our website, and someone in my network suggested Bitespeed. We started using bitespeed at Moora to send abandoned cart notifications on WhatsApp, and for the chat functionality on our website. I must say that it's a fantastic tool, and one must use it if they want to increase sales and enhance the customer experience. Apart from the product, their service is also great. Highly recommended.

Moora
India
13 days using the app
August 29, 2020

I run an ecommerce store for an artist, and we've had tremendous success with this app. I would highly recommend this to anyone that is looking for a boost in revenue for their store. I'll also add that the service is unmatched, and Vinayak is always promptly responsive and helpful.

One word of caution to anyone using a Facebook messenger app. Don't use the Brooklyn theme on shopify. Due to Facebook's guidelines any chat box will cover the checkout button on Brooklyn.

Happy Marketing

the bobbi becker gallery
United States
7 months using the app
April 29, 2020

We have been using it for a few days now and the app looks very promising. It was easy to configure. I had a few questions and the co-founder of the app Vinayak personally helped me with a few settings.
We have 3 Shopify stores and are using various apps both from big and small developers. Our experience is that smaller developers consistently offer a more reasonable pricing and better support. I wish them a success and hope they will be able to maintain this great app at a reasonable price with the same excellent level of support.

Haloheadband Canada
Canada
1 day using the app
November 11, 2020

I just installed the app and after some tests it works well. The free plan allows to make a first direct contact with customers and to be closer to them, it's essential to build customer loyalty. Possibility to customize the popup and the different tools, simple and intuitive configuration. The support is reactive and helpful, Vinayak personalized a message for me (impossible to do it from the app interface). I would probably opt for the paid plan with retargeting of abandoned shopping carts in a while. Thanks and good luck to the team ;)

Poker-access
France
1 day using the app
May 16, 2022

I am still in the onboarding phase to integrate Whatsapp for Skinvest but I am already very impressed with the support that I have received from Bitespeed team! Starting with a thorough demo with Junius who cleared out all the doubts for me while being patient. Special appreciation for Aayush for being super patient and clearing out the verification bit for Skinvest. Going forward, I am certain about one thing and that is: customer support is great therefore, things will always be easy with Bitespeed :) Looking forward to working with the team!

Skinvest
India
12 days using the app
Edited December 17, 2021

Last update: their team apologized and helped me.
the issue is solved.
Thank you again Update from 5 stars to 1 star : they were good when they started but when they grew and updated the app
I requested trial for the biggest plan that has new fetchers was not there when I tried their plan at first ( when it was just 2 plans free and pro ) and I got that replay : '' Our tech team is overloaded right now so would take time to generate a separate trial link for you
11:00 pm '' said by Vinayak I am removing the app as I did not expected that from a team was once helpful ---------------------------------------- Great helpful app! and really supportive team!! they respond right away and make sure there is no issue in the store !
VERY recommended app!!

Catwa Deals
Egypt
6 months using the app
December 31, 2019

Pretty Cool Concept that really helps! Remarketing and Preventing Abandon Carts are the most important things I think when doing online ecommerce. Having days of 14 add to carts with only 1 purchase for the whole day is tough. Also a customer that have concerning questions about a item can lead to those visits but no purchases. If you cant answer the customers concerns then why should they order from you? This app actually helps to solve those problems that occur to every new and experience seller. You are able to answer those concerns on live and capture those abandon carts via FB. Their Team actually helps and really likes to find out how they can help and grow your sales. This also includes any ideas you would like to see them create for the existing app. Vinayak also gives great suggestions on using FB ads to grow your business and other helpful reviews of your site to create more conversions. GREAT APP AND TEAM!

Js House
United States
4 days using the app