Reviews (381)

Overall rating
4
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong all‑round solution for subscription businesses, from simple “subscribe and save” to clubs and wholesale. It’s praised as easy to set up, reliable long term, and flexible for many niches. Key features include customer self‑service, bulk price updates, and subscription group management. Many highlight fast, knowledgeable support for onboarding, migrations, customizations, and theme integrations, especially for small to medium businesses.

August 18, 2021

Great App. Very nice and quick customer support. Thank you, Nir for helping us out. He changed the design of our widget in no time!

ShredSkinz
United States
6 days using the app
Bold replied August 19, 2021

We are so pleased Nir was there to help you. Thank you for your review!

April 1, 2022

I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.

Integration-Viome (NOT PROD)
United States
9 months using the app
Bold replied April 6, 2022

Thanks for taking the time to write in with your feedback! We appreciate your suggestions and will be looking into ways to improve that. Have a great day, and thanks for choosing Bold!

May 25, 2022

Customer service have been amazing whenever I need anything. The chat functionality to virtual meetings. You get what you pay for!

NoWa
United Kingdom
6 months using the app
August 10, 2021

Great customer service! I had a successful promo thanks to them! s/o to Jericho and the rest of the team who are extremely hands on!

SkincareEssentials
United States
8 months using the app
Bold replied August 10, 2021

Thank you for your review. We are so happy that you had a successful promo and that Jericho and team were there to provide you the support you needed!

June 25, 2023

DELETEDNTHE APP A YEAR AGO THEYN BEEN CHARGING ME FEES EVERY MONTH1!!!!! avoid!!!! scam!!!! EVERY MONTH!!! U OWE ME 450 DOLLARS!!!!!!

BAD BITCH CLUB
United Kingdom
7 months using the app
Bold replied July 4, 2023

Thanks for writing in with your feedback. We are here to help! I can confirm our specialist, Chandan has reached out to provide assistance and sort out any problems with your billing. Please check your email for further communication from our team.

January 12, 2022

So far very helpful. The chat team was very helpful and quickly responded. It is currently meeting all our needs for a subscription app.

We Drink Tequila
United States
About 22 hours using the app
Bold replied January 12, 2022

Thank you for your kind words! We are glad to hear our product is meeting your needs and you found our live chat helpful. Reviews like your let us know we are on the right track! Thanks for choosing Bold!

January 19, 2022

Great customer service from Colton, Nikhil, Rifat, and Chaysen. Installation process is straightforward, and it looks great on the store.

Battle Bars
United States
About 23 hours using the app
Bold replied January 21, 2022

We are so glad to hear you received great customer support! That is what we strive for at Bold. Thank you for your kind words, we will be sure to pass those along to the team! Thanks for choosing Bold!

February 12, 2021

Great customer service. The person I spoke to, Sid, was incredibly helpful in customizing the widget to meet my needs. Really appreciate it.

ROAM Homegrown
United States
About 1 month using the app
Bold replied February 12, 2021

Thank you for your review. We are thrilled that Sid was able to help you, thank you for choosing Bold!

July 19, 2021

Kelsey is the bomb! Thanks for your help!!! I ran into an issue and Kelsey was kind enough to assist me and walk me through how to solve it.

Souzafit
United States
3 days using the app
Bold replied July 20, 2021

Appreciate the kind words. Kudos have been passed along to Kelsey.

October 13, 2021

Awesome product and customer service, they are fast and reliable awesome that we have companies like them. that take care of the customers!

Natural Heaven Pasta
United States
About 1 month using the app
Bold replied October 20, 2021

Thank you kindly for the review. We are so happy that you were taken care of and that we were able to help. Thanks for choosing Bold.