Reviews (380)

Overall rating
4
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong all‑round solution for subscription businesses, from simple “subscribe and save” to clubs and wholesale. It’s praised as easy to set up, reliable long term, and flexible for many niches. Key features include customer self‑service, bulk price updates, and subscription group management. Many highlight fast, knowledgeable support for onboarding, migrations, customizations, and theme integrations, especially for small to medium businesses.

July 30, 2025

Daniel & Taylor were straight onto my issue, and it was fixed within days albeit from the other side of the world! Great works guys, much appreciated!

The Gathered Green
Australia
Almost 3 years using the app
July 25, 2025

I've been using Bold for years. Occasionally there has been an issue, but they have always gotten it worked out quickly. Many thanks to Navdeep and Nicole for helping me out.

Purple Lamb
United States
Over 1 year using the app
July 18, 2025

Bhumi did a good job helping me rectify an issue

Teshuah Tea and Coffee Company
United States
Almost 2 years using the app
June 25, 2025

I have been using Bold for over 5 years. Always great customer service and technology. Thank you for allowing me to run my business seamlessly!

Handmade Soap Club
United States
10 months using the app
June 23, 2025

Daniel P was so helpful and patient! Our conversation wasn't short and he stayed with me until every issue was solved. Thank you so much for the great customer service! I will be sure to share with friends in the industry.

GoodSport®
United States
About 1 month using the app
June 23, 2025

Great company with amazing customer support. Shout out to Chandan and Daniel especially for helping us with all of our queries weekly, as well as the product team ( Paul and Art) for always giving us great advice on how to provide an excellent subscription experience for our customers.

The Coffeeworks
United Kingdom
Almost 4 years using the app
June 11, 2025

Chintak was great - knowledgeable and quick!

SANE:MD
United States
Over 1 year using the app
Bold replied June 13, 2025

We do our best! Thanks for leaving a review.

May 30, 2025

I needed help with a Bulk Update for my Caramel Club, Chintak was very helpful and professional! Was able to update everything very easily.

Sugar + Spoon Caramels
United States
8 months using the app
Bold replied June 13, 2025

We're happy to help! Thanks for leaving a review.

May 29, 2025

Daniel, the agent that assisted me, quickly resolved my issue and was very helpful!!

Canyon Hollow Decor
United States
7 months using the app
Bold replied June 13, 2025

Thanks for the review! :)

May 28, 2025

Support for Daniel was great so thanks again for your help.

Gordon Street Coffee
United Kingdom
8 months using the app
Bold replied June 13, 2025

Glad to hear that Daniel was able to help you! Thanks for the review.