BTA Appointment Booking App

BTA Appointment Booking App

Reviews (417)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable long‑term booking solution used for rentals, classes, events, tours, and service appointments, including complex multi‑slot setups. They say it saves time, is intuitive once configured, and offers strong value versus tools like Calendly. Merchants highlight flexible controls, multiple widgets, manual bookings, calendar integrations, and robust notifications. Support is consistently praised as fast, patient, and highly hands‑on, keeping operations running smoothly.

January 31, 2024

I use BTA for a small business I operate selling skiing and snowboarding day-trips from Long Island, NY to a bunch of ski areas in the Northeastern USA. It's fantastic and I highly recommend it to anyone who needs a booking platform. It's highly customizable and adaptable and can be tailored to suit almost any situation a person can think of. Best of all, when problems arise, their tech support staff is excellent. They're quick to respond, always very friendly and, above all, they know their stuff! They always have an answer to my question and a fix for my problem. I give my highest endorsement to BookThatApp!

Island Snow Bus
United States
About 5 years using the app
BTA Commerce, INC. replied February 1, 2024

Hi there 👋

Thanks for putting your fingertips to the keyboard to produce a masterpiece! We appreciate your honest review, and the time you took to write this for us. We are also happy to hear that you're enjoying our app and the support that we provide!

Thanks again for your review! We look forward to offering you continuous support! Have a great day ahead!

-BTA Support Team

January 23, 2024

This app was the most compatible with what I needed and they were able to go in and customize it to my liking even more. This made my life so easy because I honestly have no idea what i'm doing, I am still very much in the learning phase.
They reply unbelievably fast and have great customer service skills. Definitely recommend!

The Chantilly Flower
United States
8 days using the app
BTA Commerce, INC. replied January 30, 2024

Thank you so much for taking the time to leave us a glowing 5-star review! We're delighted to hear that you had a positive experience with our app and our customer service. Your satisfaction is our top priority, and we look forward to serving you again in the future. Cheers!

Edited December 11, 2023

Needs more development.
I used your app for almost 4 months as an Activity/tour booking system for adult and children tickets. However, I had to uninstall it due to several issues.

First, the app didn't allow bookings during events, resulting in the loss of many ticket sales. For example, if we had an event running from 9am to 5pm, customers could only book before 9am. I suggest adding a feature in the backend, like a checkbox, that allows us to "allow customer to book while event is in progress," similar to other apps.

Second, the enrollment and runsheet reports combine the totals for adults and children, making it difficult to track individual ticket types. This requires manually checking each booking. It would be helpful to separate each ticket variant in reports to easily track the number of tickets sold for each type.

I hope you can fix these issues soonest.

Emirates Bio Farm
United Arab Emirates
10 months using the app
BTA Commerce, INC. replied December 6, 2023

Hey there, thanks for your honest review. We would greatly appreciate it if you could provide your recommendations on what we can improve on. Looking forward to hearing back from you!

September 8, 2023

Great customer service! Had some help getting my initial implementation up and running. Service was easy, fast and worked exactly as needed. Thank you! Will be using this app for all my local rental equipment.

GT Games
Canada
5 days using the app
BTA Commerce, INC. replied November 8, 2023

It's customers like you that make our job a pleasure. We're elated to have provided you with a great experience. If you ever have any suggestions for how we can improve, please let us know.

August 5, 2023

I've been searching for a good booking app for long time and almost gave up, until I found this app. It 's the MOST comprehensive appointment and hotel booking app out there. They have every single feature you can think of and didn't think of, and it's bug free. Since it's such a complex app, it took me some time to figure out how to use it and try to understand every setting. The support was super helpful and patient answering my questions, and implemented my customized requests. If you need a booking app, this is the one.

Radlmann Family Ranch & Highlands Spring Farm
United States
About 1 month using the app
BTA Commerce, INC. replied September 6, 2023

We're happy to hear that you're enjoying our app and that you're happy with our support. Thank you for your great review!

August 3, 2023

Great app that works well with Shopify to handle class bookings for our training centre. The automated features streamline a lot of communication which means more efficiency us and more transparency for the customer. Any tech issues have always been handled promptly and professionally by the support team. Highly recommend these guys!

WA Barista Training Lab
Australia
Over 4 years using the app
BTA Commerce, INC. replied September 6, 2023

Thanks for the recommendation 😊! And for the awesome review!

July 5, 2023

Works great, doesn't seem to integrate with Point of sale app so we have to manually add bookings to the calender, which might lead to a double booking.

Coconut Express
Canada
Almost 8 years using the app
BTA Commerce, INC. replied July 21, 2023

Hi there,

Thanks for your review! We greatly appreciate your feedback!

Our app does have a Shopify POS integration, which allows you to make your bookings. However the integration doesn't facilitate updates to product or other app settings.

This article can be used as a guide to setup the POS integration (https://support.zetya.com/hc/en-us/articles/4407058784911-Point-of-Sale-POS-Integration-). If you need any assistance with the setup, feel free to reach out to us 🙂!

Kind Regards,
BookThatApp Support

Edited July 10, 2024

Brilliant App and fantastic, quick and comprehensive responses from Support. Thanks for all your help setting up and configuring my Shopify

Another amazing interaction with BTA. I had an issue updating my theme and they fixed it through their chat within minutes! Thank you

WearMyWardrobeOut
United Kingdom
About 3 years using the app
July 3, 2023

So far this is one of the best apps that I've used in Shopify. It was a last minute add on for a very large event that we are doing and the awesome customer support made it totally stress free. It does exactly what we need it to do and more.

I wouldn't hesitate to recommend this app to anyone. Thanks guys for the super quick service!

Sinister Sports
Canada
13 days using the app
BTA Commerce, INC. replied July 3, 2023

Thank you for your awesome review! We're excited to be a part of your e-commerce journey. The support team at BookThatApp is always ready and willing to help. We look forward to building an awesome partnership 😊!!

Edited February 14, 2025

We have been using this app now since 2020 and only have good things to say. For the price, this is the best booking calendar out there! Main emphasis is on their STELLAR support team that I have never waited more than 8 hours for a resolution from. Lots of customizable options, and the team will work with your for what you need on your site.

Meyer Family Vineyards
Canada
Almost 5 years using the app