Reviews (249)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably recovers lost revenue, with some reporting up to 45% recovery and hundreds of dollars regained in days. They like the flexible multi‑email sequences, customization (timing, content, branding, discounts, HTML), and list‑building features. Setup is described as simple and beginner‑friendly, with low‑cost or lifetime plans. Support is frequently praised for fast, proactive help with setup, customization, and troubleshooting.

Edited July 2, 2021

The ru plug-in has not been used for a long time, and there are also repurchases. There are still many problems encountered temporarily, and their team is still very patient to answer, very good

Chamaripa
China
17 days using the app
Care Cart replied June 22, 2021

We're happy you had a fantastic experience so far! Thanks for your trust, we hope app will continue to perform on your store. Good luck for more sales.

March 7, 2023

good customer servicegood customer service good customer service good customer service good customer service good customer servicegood customer service good customer servicegood customer service

Prochimps
Malta
5 days using the app
August 29, 2022

Wonderful App with 3 emails for your abandoned cart email series. Includes proven copy plus customisation (e.g. hyperlinks to checkout + dedicated landing pages, unsubscribe info possible in various languages)

Vertellis Deutschland
Netherlands
12 days using the app
Care Cart replied August 30, 2022

Thank you for the amazing review. We are happy that you liked our app's features and hope that app will also help you achieve your goals of recovering abandoned carts.

March 17, 2022

this is one of the greatest apps I've ever installed. So many useful features that are increasing my recovery rate and conversions so much. And the customer service is super responsive. Highly recommend trying it

4Play Essentials
South Africa
2 days using the app
Care Cart replied July 13, 2022

This review has made our day. Thank you so much for adding this great review. In case you need assistance in the future you know how to reach customer support. All the best!

February 5, 2018

Just downloaded this app and cannot get anything to work properly. Email header images are all erroring out no matter the size and making changes to the body of the email I receive "server" errors. Very frustrating.

The Clawset
United States
42 minutes using the app
Care Cart replied March 18, 2019

We are sorry to hear about your experience, however looking at your installation log, it seems that you installed Carecart only for 1.5 hours and then uninstalled it with leaving a negative review, which unfortunately didn't give us any chance to assist you in solving the issue you faced.
I would encourage you to have Carecart installed once again as our development team have worked hard to make it one of the best abaonded cart apps available on Shopify.
Please do contact us on support@carecart.io for any questions.

September 7, 2022

I used this app to optimise our abandoned cart flow. Super easy to use. Comes with 3 email templates to send out at times you can determine. Plus allows you to tweak and customise to your own liking. Highly recommend this app.

Vertellis France
Netherlands
21 days using the app
Care Cart replied September 14, 2022

This review has made our day. Thank you so much for adding this great review. In case you need assistance in the future you know how to reach customer support. All the best!

Edited December 6, 2018

Thank you to Alex Mason for assisting and sorting out this app for me.
A great app that is very useful and gives great insight and information on your abandoned carts, and great "Recovery" mails. Will surely recommend to everyone.

BEADED CREATIONS
South Africa
4 months using the app
August 6, 2021

This app has been a fantastic way to recover customers after leaving. We have a lot of success with it and I will say their customer support it top notch as well. They really go above and beyond to offer support, that’s very important these days.

Action Clutch
United States
Over 2 years using the app
Care Cart replied August 10, 2021

We are happy to read that you are satisfied with the results and hope that app will continue to perform on your store.

Thank you so much for the amazing review. All the best.

October 28, 2020

Finally an app with a reasonable lifetime payment. The monthly paid shopify apps are such a rip off. This app works great and great support. Highly recommend it. (To the team - hope you always keep the lifetime payment option as this puts you way above your competition)

Cheap Surf Gear
United Kingdom
4 months using the app
Care Cart replied November 2, 2020

We are grateful for your kind words. Its nice to know that app is performing well and you're happy with the support. Lifetime plan is available for all users to join at anytime. Thank you so much for adding this awesome review and recommending the app. All the best!

August 31, 2020

We use this app to assist with abandon carts as well as draft orders that customers plan on completing at a later date. The customer service team is top-notch and super helpful. The app also has several other sales features we haven't tried out yet but plan to in the near future.

Lucky 13 Wholesale
United States
Over 1 year using the app
Care Cart replied September 1, 2020

Thank you so much for this awesome review. Our goal is 100% customer satisfaction and it seems we achieved that goal with you. We hope that our app will help you increase your sales. Good luck!