Reviews (428)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving way to manage chargebacks and fraud. They highlight excellent 24/7 support that’s fast, patient, and clear during onboarding and setup. Automated dispute handling, evidence compilation, and prevention alerts reduce stress and improve win rates, even on difficult cases. Merchants find the dashboard intuitive, setup easy, and integrations smooth, calling it a must‑have for focusing on business growth.

June 10, 2022

Great help very detailed and iniative. I had a great time talking to them. Hope for them to solve my disputes successfully

ComfyFins
Singapore
3 days using the app
Chargeflow, Inc. replied August 2, 2022

Thanks for leaving your thoughts!
We're on the same boat with you - doing all we can in order to win your chargebacks and recover your lost money.

June 16, 2022

Finally an app that automates chargebacks; saves up so much stress, time and energy; they are very professional and provide a very comprehensive evidence file to fight the chargeback and have the best chances of winning it. 5/5

Luxus Car Mats™
United Kingdom
30 days using the app
Chargeflow, Inc. replied July 25, 2022

Thanks for your kind words!

Our #1 goal is to allow you to focus on the growth and innovation of your business, and at the same time recovering your lost money from chargebacks with the highest success-rate and most professional way.

Edited November 22, 2022

I have the app on my shopify store. It makes me feel safe knowing that Boaz and Yuval are always ready to chat to me and help me with any chargebacks or fraudulent transactions on my website. They are just a quick video call away. Online fraud is hard to deal with, so it is great knowing that these guys are keeping an eye on my online store and are there ready to help when needed. They are part of the team I have helping me with my business. Great chatting to you both today! Jan (Thea With Love)

Thea With Love
Australia
5 months using the app
Chargeflow, Inc. replied July 19, 2022

You are welcome Jan!
Chargeflow fights against all types of disputes, including fraudulent ones. We will always do our best to recover your lost money due to any unfair chargebacks, and set our clients' success at the highest standards possible.

July 5, 2022

After 6 months of using Shopify to power my small business, I was hit with a chargeback. I came across Chargeflow with great services. I was contacted by Boaz, its great to actually speak to a person than AI. Where he went over how their service works. 1 day after using chargeflow they had already gathered all evidence regarding my chargeback and was submitted. Overall great experience, representative Boaz was very helpful and personable. Very satisfied

frvnchize
United States
1 day using the app
Chargeflow, Inc. replied July 14, 2022

Thank you so much for your kind words!

As a SaaS company, we do our best to emphasize personality and humanity along with our developed AI services.

July 20, 2022

I’m a new customer to this app . I had some questions & they reached out immediately to schedule a zoom call to answer all my questions. 5/5 this company is very hands on , can’t wait to start winning these chargebacks .

Glamour Me Hair
United States
6 days using the app
Chargeflow, Inc. replied August 10, 2022

Thank you for your feedback!
We don't wish anyone to get chargebacks, but once they appear - we're here to fully handle them on behalf of you and answer all your queries.

August 2, 2022

Their customer support team is awesome; they reached out within days of installing the app and explained how it worked. So far very impressed with the services.

Thetiredealer.com
United States
4 days using the app
Chargeflow, Inc. replied August 10, 2022

Thank you for your warm words!
Behind all stores that get hit by a chargeback, stands a person who wants to know it it's being handled in the most professional way, that's what we are here for.

August 9, 2022

Easy dashboard, amazing customer support. It simplified our work in terms of replying manually to each chargeback.

VIOSSI
United States
1 day using the app
Chargeflow, Inc. replied August 10, 2022

Thanks for your feedback!
You, as a business man, have so many chores you need to focus on. Now, responding to chargebacks will not be on your list.

August 14, 2022

I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.

Dr Baritz
United States
5 days using the app
Chargeflow, Inc. replied August 16, 2022

Thanks so much for your kind words!
Allowing us to fully handle your chargebacks has a major affect on the other operations of your business, for the good.
Looking forward to continue serve you in the best way we can:)

August 18, 2022

Charge flow takes care of everything! It leaves more time for us to focus on the customers and making improvements to our business. Many chargebacks can also be result of fraud so to know we don't have to spend time worrying about all of that is a big relief! I am always able to speak with support through chat and its very quick and always always so helpful! So far I'm really glad we decided to work with chargeflow

Gloves.com
United States
28 days using the app
Chargeflow, Inc. replied September 19, 2022

Thanks for the great review, we appreciate it!
Aside from helping you recovering your lost money from chargebacks, we invest time and thought to make our services seamless and time-consuming for you as a merchant.

September 1, 2022

I have a fantastic experience working with the Chargeflow program. The app. is easy to work with and has helped save our company thousands of dollars in charge backs. It has also save us hundreds of man hours gathering the correct information to dispute the case. The Chargeflow team has been very easy & helpful to work with. Jim

TheCobblers
United States
5 months using the app
Chargeflow, Inc. replied September 6, 2022

We appreciate your great feedback Jim!
Our numbers show significant increase in our merchants' ROI due to the full coverage we provide for all of their chargebacks.