Reviews (423)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.

September 25, 2024

It's been great so far. They are continually making good improvements to the entire dashboard and overall UX and it's amazing to hand this part of owning a business off to someone who does it well. Customer support has been timely and helpful.

Sweeter Gifts
United States
8 months using the app
September 11, 2024

Chargeflow has been so helpful in handling our chargebacks, and has taken such a lift off the team! The platform is easy to navigate, very intuitive, and I especially love that you're able to see who your account rep is within the account icon, as well as schedule a meeting!

Love Wellness
United States
About 1 year using the app
August 27, 2024

Chargeflow has been extremely helpful navigating fraudulent chargebacks for our small shop. If you are looking for a fair price and a company that will have your back every step of the way to resolving chargeback issues look no further than Chargeflow.

7000 Feet Running Company
United States
About 1 year using the app
August 25, 2024

Mariane from Chargeflow was super attentive, super responsive and did her best to try and reverse a chargeback for me.

Through no fault of her own, nor the app's, I appear set to lose a chargeback case for around $575....as it appears as though without my knowledge, the card was fraudulently used.

So the big banks, still make their money with their $25 Chargeback fee on top of my basically stolen goods.....you would think the banks would have insurance to protect the retailer, who is supplying the goods with a card authorised by the banks in good faith, but not in this world.

Elwood 101
Australia
8 months using the app
August 18, 2024

The team is fantastic and super kind. Knowledgeable and makes time for us to understand our business and take care of us as a small business.

The price is very reasonable and Chargeflow understand our priorities and work with us fantastically to stop fraud and false chargebacks.

Highly recommend the team here. Thankyou for all you do for us.

FTW | DMA
Australia
3 months using the app
July 16, 2024

Chargeflow is truly a game-changer! I have been using it for a while now, and the experience has been nothing short of excellent. The platform is incredibly effortless to use, making it a breeze to manage and resolve disputes. Not only that, but I have also noticed a significant increase in winning disputes since using Chargeflow. I would highly recommend it to anyone looking for an effective and efficient solution for handling chargebacks. 5 stars all the way!

Caffeinecam
Canada
10 months using the app
July 2, 2024

Chargeflow has been amazing for our business! Before using it, managing chargebacks took a lot of time Now, it's almost effortless.

We've seen a significant boost in winning disputes since we started using Chargeflow. Their responses are on point and very detailed.

Customer support deserves a special mention. They’re always quick to respond and incredibly helpful.

If you're dealing with chargebacks and want to make your life easier, Chargeflow is the way to go. It's been a fantastic addition to our toolkit, and I can’t recommend it enough.

VitaWatch
United States
Over 1 year using the app
June 25, 2024

Chargeflow has been an absolute game-changer for us in managing our disputes! The app is user-friendly and incredibly efficient, making the process smooth and stress-free.

A special shoutout to Joyce, who has been nothing short of amazing. Her approachable demeanor and lightning-fast responses to our inquiries have been a tremendous help. Joyce’s dedication to providing clear and effective solutions has significantly improved our experience with Chargeflow.

Thank you, Chargeflow, for your exceptional service and for making our dispute resolution process much more manageable. We highly recommend this app to anyone needing reliable and professional dispute management.

YG COLLECTION
United States
11 months using the app
June 12, 2024

Chargeflow is going above and beyond to provide exemplary service regarding my first chargeback with them with a particularly difficult situation. I am extremely impressed how fast their responses is and it is clear they do anything to go to bat for their customers.

Doodles and Sketches
United States
8 months using the app
April 10, 2024

Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time

THE GLAM BOOK VENDORS
United States
8 months using the app
Chargeflow, Inc. replied April 29, 2024

Hello,

I'm Dror - Head of Customer Success.

I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations.
Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised.

As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns.

Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help.

Thanks and hoping to hear back from you.

Dror