Reviews (423)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.

April 4, 2026

Maria was very helpfull and was replying fast, very nice

Velura
United Kingdom
16 days using the app
May 11, 2026

Best CB app available

Avani
United States
13 days using the app
May 9, 2026

excellent support by staff

Tidesmit
Ireland
22 days using the app
March 29, 2026

I want cancel but I don’t see any option . Hard to used

TN STORE LUXURY
United States
17 days using the app
Chargeflow, Inc. replied June 30, 2026

Hi TN Store Luxury,

thank you for sharing this, and we're sorry the cancellation option was hard to find. That shouldn't be a hunt.

Our customer experience team has personally reached out to you directly to confirm where things stand on your account and help with anything else you need.

The Chargeflow Team

March 24, 2026

Maria was super helpful and patient, great customer service

Buy Ekoh
United States
About 1 hour using the app
March 19, 2026

The customer support is fast and helpful. Their automated dispute handling is smooth and removes all the stress of dealing with chargebacks manually.
I recommend.

Shaped London
France
9 days using the app
March 18, 2026

I contacted the support with Carla, she replied me very fast and she understood 100% my request and helped me to solve my issue. Good support experience

Veeralia
United States
2 months using the app
March 10, 2026

Excellent support and a very helpful app for managing disputes. The team is responsive, professional, and easy to work with. Thank you!

Snagza, LLC
United States
8 months using the app
February 11, 2026

Super easy setup and support is very responsive.

Luxium
United States
8 days using the app
February 11, 2026

Amazing customer support! The app has save us time, and also the contact with customer service is quick and they really help. Apprecciate having this app!

Broya
Canada
Almost 2 years using the app