Reviews (426)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.

March 10, 2026

Excellent support and a very helpful app for managing disputes. The team is responsive, professional, and easy to work with. Thank you!

Snagza, LLC
United States
8 months using the app
February 11, 2026

Super easy setup and support is very responsive.

Luxium
United States
8 days using the app
February 11, 2026

Amazing customer support! The app has save us time, and also the contact with customer service is quick and they really help. Apprecciate having this app!

Broya
Canada
Almost 2 years using the app
February 4, 2026

Great support team, everyone responds promptly, quick to give solutions for everything. Shoutout to Carina. Smooth transition from our previous provider!

Tone Tec
United States
24 days using the app
Edited March 23, 2026

Cassie provided good help with clear explanations

Soleo footwear London
Netherlands
2 months using the app
January 29, 2026

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

The Broad Store
United States
About 1 month using the app
January 26, 2026

Jason is super helpful giving us really good support. Really happy so far

Psychic Samira
United States
13 days using the app
January 26, 2026

The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.

BvBvoTwu SuperMarket
United States
About 1 hour using the app
January 22, 2026

Great support, simple step by step connection guidance at the beginning

Thala
Slovenia
44 minutes using the app
January 20, 2026

Customerservice was quick and informative.
Prevents alot of chargebacks what saves my shopify payments.

Madison May Boutique
Netherlands
7 days using the app