Reviews (423)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.
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Great experience with customer service, Carla was able to resolve my questions regarding account integrations swiftly. Very helpful, thank you.
Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case!
Will be leaning on her for any help we may encounter. Thank You Carina.
I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.
Carla especially deals with our issues hands on and is always super helpful and super quick to reply :)!
Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.
Jason has been a huge help when it comes to setting up the app. The communication was 5* and gave me some tips as well on how I should take full advantage of the app!
Carla was very knowledgeable and patient helping me with a few questions and concerns I had . I felt understood and valued as a customer! I definitely recommend charge flow to anyone in business! Thank you for an amazing experience!
Fastest onboarding ever, and excellent customer service.
Jason was an amazing help with my lengthy request. 10/10! Thanks again for your help!
Initially, we had a small misunderstanding, but the support team is working on resolving everything. Thanks.
All around five star experience, Mariane went above and beyond to be helpful. I look forward to working with this company.
