Reviews (426)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.
Refine
-
By rating
Jason was an amazing help with my lengthy request. 10/10! Thanks again for your help!
Initially, we had a small misunderstanding, but the support team is working on resolving everything. Thanks.
All around five star experience, Mariane went above and beyond to be helpful. I look forward to working with this company.
These guys are great! I didn’t realize how helpful this app could be, and I’m really sorry I didn’t install it earlier. Thank you so much, team!
1st dispute still being processed but is easy to use. Contacted support and got a quick response, made sure everything was addressed.
They aren't the cheapest but their customer service is totally on point and that's why I have stuck with them.
Excellent Service and Support!
Thanks for the help Jason!
I had a few issues getting everything setup and was very pleased with the help I received from Mariane. She was very helpful and pleasant to work with. Hopefully the app will be as much of a pleasure to work with as she was!
Mariane helped me set up my account properly even after i mistakenly forgot to connect my gmail account. In all this is a really nice app and i highly recommend 100%
My experience with the app and the support team has been good so far. The team has been responsive and helpful for setup and when I needed assistance. I’m hoping they can also help me with handling chargebacks from fraudulent customers, which would make the app even more valuable.
Jason has been a great help, providing clear answers instead of just sending a reference link, which is what most chat customer support services usually do
