Reviews (425)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.
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Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello,
I'm Dror - Head of Customer Success.
I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations.
Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised.
As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns.
Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help.
Thanks and hoping to hear back from you.
Dror
Fantastic support, always super responsive and helpful. They were able to walk me through step by step when I was facing an issue with integration into a third party payment processor. Also this app makes chargeback headaches completely go away as they handle it all!
We collaborated with Chargeflow a few months back and I can say we are having a good experience with them. They have a very good and responsive support group. They do listen to feedback and work on it. Their app is easy to navigate and use. So far, our experiences are all good and we love to continue using this app to handle our chargebacks. Kudos to the people behind this app, great job!
So far, Chargeflow has made handling payment disputes very easy. It's intuitive, user-friendly, and almost completely automated. Would definitely recommend if you're looking for an app to handle your chargebacks.
My chargeback win rate has increased drastically. I didn't realize what was involved in a proper submission to fight these disputes. They submit documents 15 to 20 pages long. Would recommend. No cost to user as its paid from disputes won.
You need this app...no question about it. Even if you don't experience Chargebacks often, this will save you tons of time and money on an automated basis.
For our brand, we use both Stripe and Shopify payments. Chargeflow has won us back 5-figures in disputes (automatically) and also helps me keep track of the type of disputes coming in.
This app allows us to not only automate chargebacks but know exactly what type of chargebacks are happening so we can proactively improve the overall business.
My niche has high chargeback rate so installing this app has literally saved my business. Boaz has been extremely helpful in sorting everything out for us. This is the app to use if you need to stop your chargebacks from shutting down your store.
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello,
I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us.
The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention?
Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf.
I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product.
Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at ariel@chargeflow.io
Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations.
Ariel
Excellent team, they help assist situation that was not our fault and made it possible to get our funds back after delivering the product. This is a must installed app, whenever you have issues on chargeback they are the best to resolve it.
Hey, thanks for your great feedback:)
Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.
The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
The chargeflow team is quite professional and knows well how to face chargebacks and defend them. Customer support also is online 24/7 and responds very quickly. I enjoyed working with them a lot. Hope I have found them sooner. Highly recommended.
Hey - thanks for your great feedback!
It's feels great to provide human-service along with a wonderful technical solution:)
