Zapiet ‑ Pickup + Delivery
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Reviews (1,893)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service
Hi Meat & More,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
customer service is very helpful and prompt!
Hi Tara,
Thanks for taking the time to leaving this wonderful review!
It was a pleasure working with you today with our apps and I'm happy we were able to answer your questions quickly and effectively.
If you ever have any questions in future, don't hesitate to reach out!
Stephane
Staff resolves matters
Hey Hannah!
Thank you so much for this awesome review! We really appreciate your support!
Lui
very helpful customer service
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support helpful and we were able to set up all the rates you needed for shipping, delivery and pickup!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me.
Leo
Excellent application with first class support. A must for anyone running a Shopify store
Thank you for the amazing review! We’re thrilled to hear that you consider Zapiet - Pickup + Delivery an excellent application and our support to be first class.
Your recommendation means so much to us!
- Clemency
Excellente et rapide compréhension de la problématique métier, réponse rapide, précise et avec exemple. Parfait! Merci
Hi Xavier,
Thanks a lot of the awesome review!
It's always a pleasure to help and provide concise information to go along with it.
If you ever need any help, we'll always there for all our merchants!
Cheers,
Stephane
Topp Unterstützung! Schnell und kompetent. Besser geht es nicht. In der Not sofort geholfen und etliche Probleme erkannt und gelöst in Windeseile!!!
Hello Carsten,
Thank you for the awesome review, means a lot! Glad we could sort out the pickup and product setup together.
Always here if you need anything else.
Regards,
Nandita
Enjoyable and highly efficient conversation with the CS, best experience ever.
Helped me tackled every issue I had, except those limited by Shopify plan.
Worked like a charm!
Hi Norman,
Thank you so much for your kind words – we truly appreciate it. If you have any other questions or need further assistance, please don’t hesitate to reach out.
