Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,892)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.

March 19, 2024

Jessica Was wonderful to work with.

BigCountryFarm
United States
7 days using the app
Zapiet replied March 21, 2024

Hi Brian,

Thank you for taking the time to leave a review, it's much appreciated.

It was wonderful chatting and helping you set up your rates in our Zapiet - Pickup + Delivery app.

Again welcome to the Zapiet family and please do let us know if you have any questions or need any further assistance.

Warm regards,
Jessica

March 18, 2024

AMAZING service, and product. Honestly a refreshing experience. Stephane from the team was 10/10

Paw Paw Patisserie
United States
1 day using the app
Zapiet replied March 20, 2024

Hi and thank you so much for leaving such a great review!

We will continue to work hard to earn the good things our merchants say about our team and our products

And if you ever need any help, you know we'll be there to help,

Steph

March 15, 2024

I've never had anything less than a fantastic interaction with the support team for this app over the last 4 years. They actually help and solve any issues.

It's a rare thing.

Baltzersen's
United Kingdom
About 5 years using the app
Zapiet replied March 20, 2024

Hello Paul,

Thank you so much for your kind words! We're thrilled to hear that you've had consistently positive experiences with our support team over the past four years. Providing effective assistance and solving issues promptly is always our top priority.

We truly appreciate your continued support and trust in our app!
If you have any questions along the way please let us know!

Best!
Diego

March 13, 2024

Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.

MFP
Singapore
Almost 4 years using the app
Zapiet replied March 14, 2024

Hi,

It was a pleasure to help you sort out the correct settings for your requirements.

It's nice to hear that you like Zapiet - Pickup + Delivery & have been using us for a few years.

If you ever need anything else you know where we are!

Kind regards

Jayne

March 13, 2024

we have had great success with this app, and the team is so helpful and quick to respond - they have enabled us to have items available for order at multiple locations

Rosemont General Store and Kitchen
Canada
Over 3 years using the app
Zapiet replied March 15, 2024

Hi Sarah,

Helping our merchants is always a pleasure but even more so when we hear about the positive experience you've had with our app and team!

And we'll be there if you need it

Steph

Edited August 26, 2026

The live chat help is so helpful. I was dealing with Billy and he spent a lot of time and care helping me out!

Confetti Sweets - Sherwood Park
Canada
Over 2 years using the app
Zapiet replied March 14, 2024

Hi Kathy,

Thank you very much for taking the time to leave a review

It was a pleasure chatting with you and setting up all your rates within our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

Edited April 3, 2024

Great support. Great app. Jessica's work is spot on. She is doing her job very quick and has good answers for everything. Definitely recommend this app. Keep it going guys

Bake Me A Wish
United Kingdom
29 days using the app
Zapiet replied March 7, 2024

Hi Marius,

Thank you so very much for your lovely review!

It was such a pleasure chatting with you and helping set up our Zapiet - Pickup + Delivery for you and your wife.

If you have any questions or need any further assistance, please do not hesitate to send a message.

Warm regards,
Jessica

Edited September 3, 2025

Jessica helped us to solve a problem that was actually with Shopify and not even the zapiet app! She also helped us to clean up our checkout page so its clearer for customers to understand. Great service!!!

Jerome Florists Inc
United States
Over 2 years using the app
Zapiet replied March 8, 2024

Hi William,

It was really lovely chatting and thank you so much for taking the time to leave such a nice review, I really appreciate it!

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

March 1, 2024

the team helped me updated the new version of zapiet . everything works so well

bayardgateaux
Canada
About 5 years using the app
Zapiet replied March 3, 2024

Hi Frenie!

I am so glad I could assist you with updating the Zapiet - Pickup + Delivery app. Your kind words in your review means a lot to us. Thank you for taking the time to leave such a awesome review.

Warm regards
Betty

February 29, 2024

Stephane was extremely helpful, professional, and knowledgeable. Amazing customer care! Thanks again!

Bronx Wholesale Center Group- Restaurant & Supermarket Equipment
United States
About 5 hours using the app
Zapiet replied March 6, 2024

Hi Wazim,

Thank you for the awesome review!

I'm glad that I was able to to assist you with setting up our Zapiet - Pickup + Delivery app and that your experience was a positive one

Rest assured that if anything comes up, we'll be there for you

Steph