CP: Order Editing & Upsell
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Reviews (73)
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Really happy with Clickpost so far. We added it mainly so customers could fix address/phone number mistakes after checkout and it's been super smooth. It has reduced our overall RTO upto 25%.
The setup was easy and didn't mess with our theme at all. I also like how clean the order editing flow looks on the customer side.
Had a small question during setup and Smit replied pretty fast and explained everything clearly. Support actually feels human, which is rare.
And they give great upsell functionality as well, while the editing is happening. Great app and team!
Thank you for such a detailed review, Prerna! We're happy to hear RTO has come down for you.
We are constantly improving our support for you and the order editing experience for your customers. Lots more on the way!
Really happy with this app. We installed Clickpost mainly to let customers fix address mistakes and update orders themselves, and it works exactly as expected. Setup was pretty easy, and when I had a question, Smit helped me sort it out fast. Support was quick and friendly, which I really appreciate.
It has saved our team a lot of back and forth. We have also seen fewer canceled orders since using it. Overall, solid app that does what it promises. Would definitely recommend if you want smoother order edits and less manual work.
Hi Jagdish! Thank you for the shout-out to Smit, he is really committed to helping and making merchants happy! We're happy to hear about the drop in canceled orders too.
We will keep improving our support further. Stay tuned!
Clickpost has been a game changer for our customer experience. Lots of our customers have come back and told us that they love this feature. We already edit 100+ orders monthly and has resulted in lower support tickets. What I appreciate is the flexibility, from modifying addresses to changing products and even adding upsells, it all just works. The team was very helpful with installation and setup. Just go for it!
Hi Anand, thank you for this wonderful review! We're happy your customers are enjoying the feature.
We are constantly improving our support for you and the order editing experience for your customers. More coming your way soon!
A much needed solution to a very common support issue. Customers used to always reach out to us for changing their address or items, now they can edit it on their own. Multiple customers have reached out to us that they love this new feature! The team is superb with their support and responsiveness, and I keep seeing constant improvements in the product. Strongly recommended.
Thank you for the strong recommendation, Suhas! It means a lot that you've noticed the constant improvements.
Can't wait to show you what's next!
The setup process was smooth, thanks to the incredibly helpful and responsive ClickPost support team. Their guidance made the onboarding quick and effortless.
This is honestly one of the best decisions we've made for our operations. A must-have app for any brand looking to enhance post-purchase experience and improve efficiency.
Highly recommended!
Hi Suhas, thank you so much for the kind words about our onboarding!
We will keep improving our onboarding and support. Keep an eye out for what's next!
Super helpful app! Lets customers edit orders easily and reduced our support load. Simple setup, smooth UI, and great support from the team.
Thanks a lot for the review, Prakash!
We will keep improving the UI and our support. Stay tuned!
Order editing app by clickpost is easy to install with a super responsive support team. It has reduced our support tickets. It has just made our life easier. Was very easy to setup on them. Loving it!
Thank you for the kind words about our support team, Jyoti!
We will keep improving our support and onboarding further. More coming soon!
Initially we were facing some issues, but the team helped us through the whole process. Been super smooth since then. It's easy, efficient and makes our day to day operations easy.
No more address change or editing tickets. The upsells are a bonus, they have helped increase our AOV without affecting our conversion rates! Clickpost order editing has become an essential part of our store now. Big thanks to the team for all the support!
Hi Nitesh, thank you for sticking with us through those early issues! We're happy the upsells are lifting your AOV.
We're constantly improving the algorithm to make smarter recommendations each day. Plenty more ahead!
Works as described. I set an order editing window when customers can change/edit their own orders. They like it because it's fast and easy and I like it because it lowers my support tickets. Easily one of the best apps I have because it's easy to use and it gives both me and my customers what I want. It's a win/win app. The developers are always adding new features too, like upselling, that I appreciate. The more I can do within 1 app so I don't have to have a ton of apps, the better. I highly recommend.
Love hearing it's a win on both sides of the counter. More upsell features are coming, so keep the feedback flowing. Always here to help :)
Clickpost order editing has made our post purchase process so much better. Customers can now edit their orders without contacting support. Their upsells are a cherry on the top, and have increased our AOV. Real value for money, and absolutely great support from the team.
Hi Sohan, thank you for the review! We're happy the upsells are adding to your AOV.
We're constantly improving the algorithm to make smarter recommendations each day. Stay tuned!