CP: Order Editing & Upsell
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Reviews (73)
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Great tool. Easy to install and use. Really easy to quantify the value: Each time an order is edited is one call/email that I didn't have to manage. The customer service team is also really good, fast and responsive.
I am glad that you are getting so much value from the product. Our only aim is to make it even more easy and valuable for your store. Thank you so much for building with us.
Great experience and fantastic support from the ClickPost team with my questions. Our top customer service requests are for order edits, so this immediately cut support tickets making it easy to quantify the ROI. A lot of customization features and various upsell tools are included in the app that I can implement to increase AOV as well. I highly recommend it.
Thank you so much Paul. Your feedback has helped shape the product for us and bring merchant-first thinking into our team. It is always a pleasure working with you.
As a growing brand, Clickpost just makes my life easier. Customers used to message me minutes after placing their order for changing their address or if they picked the wrong size. Now they just fix it themselves. Works perfectly with our shipping software and Klaviyo. And the support by Smit is a bonus. I wish that I installed sooner.
Hi Ishani! Thank you for the shout-out to Smit, he is really committed to helping merchant!
We're happy it works smoothly with your shipping software and Klaviyo too.
We will keep improving our integrations further. Keep an eye out for what's next!
Great app and an exceptional support from the team. The app allows our customers to modify theirs orders without the need to contact us. This has given our support team to focus on more important tasks, and been a delight for our customers. I highly recommend this app, it will save you a lot of time and money.
Hi Subhra, thank you for calling our support exceptional!
We will keep raising the bar. Stay tuned!
We always wanted to give customers more flexibility after placing an order. This app delivered exactly that. Very intuitive and doesn’t affect our existing workflow. On point and instant support by Smit and Mohit
Hi Jaideep! Thank you for the shout-out to Smit and Mohit, they are really committed to helping and making merchants happy!
We will keep improving our support further. Plenty more ahead!
We were looking for a way to offer basic order changes without complicating our process. This app nailed it. Clean interface, easy for customers, and fits right into our workflow
Hi Gopal, thank you for the kind words!
We are constantly improving our support for you and the order editing experience for your customers. Watch out for what's coming next!
This app does exactly what it promises. We've been able to reduce customer complaints by allowing easy order edits and cancellations. The setup was smooth, and their support team was quick to respond when we had questions. Definitely recommend it if you're looking to improve post-purchase experience.
Hi Chintan, thank you for sharing about the drop in customer complaints! Made our day...
We are constantly improving our support for you and the order editing experience for your customers. Stay tuned!
ClickPost’s Order Editing & Cancel tool has been a game-changer for Sudathi. With alot of of our support tickets related to order edits, it helped our customers to self-edit addresses, variants, and even cancel orders before shipping. It drastically reduced support load, and improved customer satisfaction. A must-have tool for brands focused on delivering smooth, scalable customer experiences.
Thank you for such a thoughtful review, Darshan!
We are constantly improving our support for you and the order editing experience for your customers. Can't wait to show you what's next!
Really happy with how simple and effective this is. It’s reduced a lot of manual work and made the whole process feel more seamless.
Thanks a lot for the kind words, Suhas! We're constantly improving our support and the upsell experience. Plenty more ahead!
Mohit and the team at ClickPost are an exceptional team of developers and nice people to boot. They listen to feedback for improvement and new features, and have built genuinely useful tools for Shopify stores.
Really appreciate this one, Rod. We take feature requests seriously because they usually come from people actually using the thing daily, so thank you. Always here to help you.
