Reviews (157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for COD-heavy stores, especially in India. They say IVR calls and WhatsApp flows significantly reduce fake COD orders and RTO, auto-cancel risky orders, and remove the need for manual calling staff. Features like dual Call + WhatsApp flow, address and order confirmation, shipment updates, abandoned cart recovery, and COD-to-prepaid conversion are praised, along with easy setup, seamless Shopify integration, and responsive support.
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No support from the team.
Being following up with the team since ages just for data on the cost incurred on each message for the mistakes your team has made.
Multiple times the app have crashed along with blasting Mutiple messages to the same customer not only I am bearing these unnecessary cost because of your inefficiency in managing the tech product but also this has affected my overall customer experience.
We value honest feedback, but we must clarify a few points. Our team consistently strives to provide timely support and solutions to all our clients. If there has been a delay, it is not intentional but rather due to the complexity of addressing your specific concerns.
Regarding the app performance and costs incurred, we acknowledge the inconvenience and are actively working to resolve such issues. However, attributing these challenges solely to our inefficiency without acknowledging the collaborative nature of troubleshooting and resolution is unfair.
We encourage constructive dialogue to resolve issues effectively. Our team will reach out to you one final time to address your concerns. Should you require further assistance, we expect a level of professionalism and mutual respect to ensure a productive conversation moving forward.
We are using Hilteck since so long for COD verification and Abandoned Cart Recovery. and it helped us a lot in both of the things. Additionally COD to Prepaid feature is also good. I recommend this.
Thank you for being a long-time user of Hilteck! We're thrilled to hear that our COD verification and Abandoned Cart Recovery features have been beneficial for your business. We're glad you appreciate the COD to Prepaid feature as well. Your recommendation means a lot to us!
The APP has been very helpful in confirming the COD orders without us having to call and verify. The RTO rates have come down, the after sales support is very good. The take our suggestions and help in resolving the same. Highly recommend this app for COD confirmation.
Thank you for your positive feedback! We're glad to hear that our app has been helpful in confirming COD orders efficiently and reducing RTO rates. We appreciate your recommendation and look forward to continuing to provide excellent after-sales support.
What do you expect from an app??
Good Working...right?
But, Hiltech not only does a great job but their customer service is extraordinary...!
We tried many other platforms or plugins for the same but the results and response are far below our expectations, whereas Hilltech is better.
User-friendly interface, affordable subscription plans, great customer support, great functionality, and the list is endless in favor of Hilltech.
In short, we highly recommend Hiltech...!
Thank you for the glowing review! We're thrilled to hear that you've had such a positive experience with Hilteck. We strive to provide excellent service and functionality, and it's fantastic to know that we've exceeded your expectations. We truly appreciate your recommendation!
This app has helped me a lot regarding to my customer service queries as I have been dealing some issue that how can I resolved my Customer service, this app has played a very vital role in my business, also there team is very supportive will highly recommend this app for those who are struggling to resolved their customer service queries.
Thank you for your positive feedback! We're thrilled to hear that our app has been instrumental in resolving your customer service queries. Our team is dedicated to providing excellent support. We appreciate your recommendation and look forward to continuing to assist you in the future!
Great App. Very useful in preventing fake COD orders. The app uses both Call & WhatsApp to confirm COD orders as well as provides an additional layer through address confirmation messages to COD orders. And the team is very supportive & responds promptly.
Thank you for your positive feedback! We're delighted to hear that our app has been effective in preventing fake COD orders for you. We appreciate your recognition of our dual confirmation approach and prompt customer support.
I’ve been using this app for one month and I have to say it’s been so helpful for us to manage our cod orders. The RTO rate has gone down dramatically. The team at Hillteck is very helpful and gives great advice. I highly recommend this app to other small businesses who offer cod payment.
Thank you for sharing your positive experience! We're thrilled to hear that our app has been helpful in managing your COD orders and reducing the RTO rate. We appreciate your recommendation and are here to support your business. If you have any further questions or feedback, feel free to reach out.
Great support from team, Amazing App.
This App has made my spam orders drop by 95%.
After sales support is very good.
Thank you for the fantastic feedback! We're delighted to hear that our app and support have made a positive impact on reducing spam orders for you. If you ever need further assistance, feel free to reach out. Appreciate your support!
I recently opted for verify COD orders for (COD) with this Shopify store, and the verification call process was incredibly smooth. Mr Benson helped me for the setup and all.
The call was courteous, and the verification steps were quick, yet thorough. I appreciate the extra layer of security the store provides for COD orders, giving me confidence on purchases.
Overall, a hassle-free experience that enhances trust in the ordering process. Kudos to the team for excellent COD verification service!
Thank you for choosing our COD verification service! We're thrilled to hear your experience was smooth and hassle-free. We appreciate your trust and look forward to serving you again.
I've tried numerous apps to streamline the Cash on Delivery (COD) process for my Shopify store, but HillTeck's COD IVR app stands head and shoulders above the rest. The integration was seamless, the user interface intuitive, and it has dramatically reduced the manual efforts previously required to manage COD orders.
Thank you so much for your review 🎉 It's wonderful that you find our app helpful, and it was easy to use!
Please reach out to us at any time if you should need any help.
