Reviews (437)

Overall rating
4.2
Counts per rating level
  • 55% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 21% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and intuitive, with a clean interface for both brands and creators. They value its tight Shopify integration for managing products, orders, and commissions in one place, plus automated affiliate payouts and conversion tracking. Many highlight effective creator discovery, gifting/product seeding, and subscription commission syncing. Merchants say collaborators enjoy using it and consider it strong value, especially as a free tool.

May 19, 2023

Overall I like how easy this app is to receive collab applications and send gifts. But I hope there is a rating option for shop owners to rate the influencers. I have approved several influencers and sent out gifts to them, but they all disappeared and have yet to reply to me when they got the products, it's really frustrating and I am not sure if I should continue to use it.

EARA
United States
9 months using the app
Shopify replied May 23, 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.

Thomas | Shopify

April 13, 2021

Absolutely the easiest influencer management software we've ever used. Dovetale lets us quickly and easily integrate our influencer workflow with our shopify store allowing us to spend less time managing/fulfilling product samples and more time creating long lasting partnerships with content creators. Highly recommend for any store working with influencers and the price can't be beat!

The Crunch Cup
United States
27 days using the app
April 26, 2023

Is so complicated to use. If you want to invite an influencer, you would have to import an excel file, etc. No way to create links or other creatives and send them to affiliates. No way on sending a message to the affiliates. I have tried for several weeks to figure this out but it just doesn't have the functionality... I am going to delete from my store and use Affiliatery which is free

MacondoForever
United States
10 months using the app
Shopify replied April 29, 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on these roadblocks.

Mario | Shopify

April 29, 2023

My account was grandfathered into Collabs from Dovetale. I have spent 2 days trying to invite and receive an invitation to collab with another business owner. We both sent emails and messages and have not received any answers to what would be a simple solution. This app used to be so easy to use before it changed to collabs. I'm very disappointed. It has good features, but it's useless if you can't properly invite or register to use them.

Gyv Me Body
United States
About 2 years using the app
Shopify replied May 1, 2023

Hi Gyv Me Body team,
William here from Shopify support, thanks for taking the time to use and review the Shopify Collabs app, we appreciate all feedback we receive. I'd like to reach out to you to discuss the situation you've described here and work to resolve it. We'd love our app to work for you.
William | Marketplaces Support Specialist
Shopify

January 30, 2023

Great application & very happy with the features Shopify does great as always in everything they do! I also have one suggestion for the future updates for this application, I thought it would be a great feature to be able to message all of your affiliates at one time, for example if you have a certain promotion that you'd like them to promote you can do this by mass messaging all of them at one time! Other than that I highly recommend Shopify Collabs to create a community around your brand/store.

FKN Rich
Canada
2 months using the app
March 29, 2023

Do not use this App if you have Markets in use with redirects based on location.

The app would be 5 star review if not for the fact that affiliate links don't redirect based on Market.

If you have .co.uk, .com and .eu domains everyone who visits your store via an affiliate link will be sent to your primary domain, meaning if you have your website localised it's totally useless.

Major design flaw unfortunately, spending weeks localising your website to end having to unlocalise it to use this app is a grim experience.

Twisted Beast
United Kingdom
8 days using the app
Shopify replied March 31, 2023

Hi there,

Nate here from Shopify. Thank you for sharing your feedback, we appreciate you taking the time to share your experience with using the Collabs app. We also want to make sure that you get the support you need regarding the issues you're reporting. I'll be sending an email out to open the lines of communication, and help where I can.

- Nate | Shopify

January 19, 2023

This is something that is really expensive from other platforms that aren't necessarily Shopify friendly. When you learn to manage your collaborations here, it makes the process so simple, transparent, and manageable. I would give it 10 stars if I could.

My only request (or my only ignorance) for this platform would be to streamline the search process for influencers to better filter out accounts of creators looking to work rather than people who simply have accounts on IG for instance. It would make the hunt for content creators better.

Bandz
United States
5 months using the app
January 17, 2023

This app seems to have had a lot of problems recently. Currently, my community members are getting an error when trying to sign up: ''We were unable to verify that your request originated from Shopify.'' Shopify instructs the user to reload the page, but this doesn't always work. It seems to be happening more with the safari browser than Chrome. Shopify, please fix this as I'm losing valuable community members!

If this gets fixed I will revise my rating to 4. One star off because I could manually add an influencer would be a better user experience.

Mother Mother
United States
6 months using the app
Shopify replied January 26, 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Shopify Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles some of your members are facing. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify

June 6, 2023

I was really excited to install this app, being an influencer myself in the UK. I also have a start up business, and really wanted to work with other influencers.
The integration was easy, the option to feature this option on your website however looks very unprofessional, so I will probably remove it.
The WORST though is, that you can't join the Collab community until you have $10K sales! I mean, really? Where is the support for start-up or small businesses? Is this what Shopify wants to identify themselves, being a supporter of well established businesses? Very very poor!

Sorbetdreams
United Kingdom
About 24 hours using the app
Shopify replied June 8, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

January 14, 2023

It's great for being a free app that allows us to manage influencers and also give influencers a way to manage their brands. However, it's extremely lacking some crucial features: 1) Can't add members manually, especially via a CSV file import, 2) Never in a million years would I know to click the Affiliates heading to see where to add new affiliate tiers, 3) Never in a million years would I know to click on the onboarding checklist to edit the application page. The UX is so strange in this app. So many things that are weirdly buried and lacking features, but can't complain because it's FREE.

Wildlife Tree
United States
6 days using the app
Shopify replied January 17, 2023

Hi there,

Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Ashley | Shopify