Reviews (150)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for complex shipping setups that Shopify’s native tools can’t handle, including multi‑vendor, wholesale, live carrier rates, box‑packing, surcharges, and special items. They praise its unmatched control via wizards and PHP rules, reporting highly accurate rates and strong conversion and revenue gains. While there’s a learning curve, merchants say it runs reliably for years, with exceptionally responsive, expert support.

October 4, 2020

AMAZING. The most impressive and customisable shipping app available. Exceptional support from the app developers and I'm sure you can achieve even the most complex shipping requirements, with their help if needed. I can't recommend this app enough, it's second to none.

EEPCompany
United Kingdom
27 days using the app
March 11, 2022

One of the best value apps on the app store, and the only shipping app we're aware of that allowed us to build custom logic with code which is exactly what we required given the complex nature of our shipping rules. Support is also very good, with quick and helpful replies.

Harringtons Pet Food
United Kingdom
About 1 year using the app
June 27, 2020

Wow - searched for a long time to find an app to rate shipping and give customers reliable delivery dates. This app is more technical than others but has endless possibilities and the developer is there with you every step of the way. By far an away the best solution out there.

Gordon's Butcher & Market
United States
2 days using the app
April 27, 2017

Unbelievable support. I can't recommend the app or Min highly enough. If you have shipping rules that are unsupported by Shopify, Bespoke is the gold standard and should be your go to. We had no PHP experience on staff and were still up and running in just a few days. Thank you, Min!!!

System3
United States
6 days using the app
April 5, 2020

Utilizzo questa app per le spedizioni da diversi luoghi di produzione e funziona benissimo, ho contattato L'assistenza ed è stata super veloce per fornirmi aiuto. L'unica pecca se si può dire è che (non funziona bene con il contrassegno, nel carrello di shopify altrimenti è una garanzia

Sapori Marchigiani
Italy
5 months using the app
Edited September 19, 2023

The developer of this app helped us set up a system that covers several niche needs, and continues to provide speedy support whenever questions crop up. Highly appreciate the people behind this app. Update 2023/09/20: This app and the team behind it is still an absolute lifesaver for us.

Animate International
Japan
Over 2 years using the app
October 24, 2022

Amazing app. Enables you to set up shipping exactly how you want it. There is a learning curve! But once you get the hang of it you'll be loving it. So many integrations for live rates. Super fair price too. Stop looking at other more expensive and less capable apps - This is the one to use.

Oh Clocks
Australia
About 1 month using the app
February 27, 2015

5 Star App and 5 Star Service from Min. What we thought would be an incredibly difficult thing to do was made to seem like a breeze with Bespoke Shipping. An absolute must have APP to customise shipping charges. Min attendeded to it quickly and effectively with no hassles. Absolutely recommended!

Seeds for Africa
South Africa
1 day using the app
Edited June 24, 2022

UPDATE: The support answered and provided all the details we needed. We appreciate it. We will provide more detailed review after setup and testing. For now, we are not satisfied with the support. We tried to contact it during our trial period, but there is no reply. Can someone help with our questions? Thank you.

Olival
Croatia
10 days using the app
MZL Solutions replied June 23, 2022

Hello,

We responded to your original email within 1 hour of receiving it, we have re-sent our response to your second email as well within 5 minutes of receiving it. Do note that as you have raised a support ticket via the shopify 'get support' button responses go back to the store owner. If you would like a response sent to another email, you can contact us directly at hello@parcelintelligence.com.au. Please also check your spam/junk folder.
Thanks.

July 21, 2020

I have complicated delivery calculations and had been using another app for years that just wouldn’t meet my needs. I then stumbled across this app and it can do everything I’ve ever wanted, and more.

And the support from Min has been absolutely outstanding.

Highly recommended and I don’t say this of many Apps.

Mordialloc Florist
Australia
About 1 month using the app