Reviews (137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, Shopify‑focused helpdesk that centralizes email, chat, social, and phone with order data in each conversation. They report faster responses, reduced workload, and strong self‑service deflecting many tickets. AI tools and automation streamline routine tasks, while deep Shopify and call integrations, clear analytics, and a modern interface stand out. Many praise the onboarding, migration support, and cost‑effective pricing, including a helpful free plan.
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Excellent customer service!!! A pleasure to work with. Answered all my questions and walked me through things
Their customer support tackles any problem quickly with resolve. Richpanel hosting zoomphone, chat and email support is fantastic!
Amazing support! Will never let you down anytime! Ashriya, Mark and the rest of the team are super helpful! Wonderful experience as always.
Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!
The app is solid but the support team really makes it for me! It does what it needs to but the support always helps so quick and accurate when I need them
Comprehensive app providing awesome features for managing an e-commerce store! Well-designed! Looking forward to mobile notifications for on-the-go support!
Richpanel and the team are AMAZING! The program is very easy to use and the team provides impeccable customer service. They tailored Richpanel to fit our team.
I would highly recommend this tool. It's very well featured and developed and the team behind is awesome. it takes max a few hours or a day to get some support.
Switched from another app and our team immediately picked up where they left off. The Richapanel team is very responsive and works with us to improve on a weekly basis.
Rich Panel is the best Shopify partner we ever worked with. Their team is so fast when implementing our new ideas and features and we are glad to be working with them.
