Reviews (223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this tool is a central hub for customer communication, unifying WhatsApp, email, Facebook, Instagram, and more across stores and high-volume teams. They highlight powerful WhatsApp marketing and automation, smooth Shopify integration with dynamic variables, and helpful helpdesk features like ticketing, tagging, and analytics. Performance and pricing are praised, and support is described as fast, hands-on, and responsive to feature requests.
Refine
-
By rating
Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.
Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :)
We will strive to continuously deliver delight to you and watch you grow.
Regards,
DelightChat team
Amazing app, has made communication with customer so seamless. Great way to target existing customer. A special shout out to the team who is always ready to help.
Hi Team Mint & Oak,
Thank you for your wonderful feedback! We’re thrilled to hear that our app has made communication with your customers seamless and that you’re finding it effective for targeting existing customers. We truly appreciate your shoutout to our team—they work hard to provide excellent support and will be glad to know their efforts are recognized. If you need any further assistance, feel free to reach out—we're always here to help!
Regards,
Thejus
Love this app, it helps my business so much! It is easy to use, the developers take on board any feedback and action it quickly.
It stream lines our processes which is great.
Hey Kate, we're so glad that your beautiful brand decided to use DelightChat all those months back. We hope to continue making customer support easy and streamlined for your business :)
We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!
You just made our day! Thank you for your love, we hope to continue adding value to your team.
Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.
Hi Team Fitspace,
Thank you for your fantastic feedback! We’re thrilled to hear that our app is the best solution for managing your business chats and automating your Shopify orders. It's great to know that our customer support team has been helpful in ensuring a smooth experience for you. If you ever need assistance or have any questions, don’t hesitate to reach out—we're always here to help!
Regards,
Thejus
Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.
Thank you Skillmatics team for taking the time to share your love :)
It's been a delight working with your team!
Cheers to more growth!
DelightChat
The DelightChat team were super helpful and patient in getting us on-boarded. The app itself has saved us numerous hours in follow-ups and reach outs. It's hard to fault them or their product. Highly recommended.
Thank you for your fantastic review and recommendation! We're thrilled to hear that our team was able to provide a smooth onboarding experience and that DelightChat has been a time-saver for your business.
Your kind words about our product and team are greatly appreciated. We strive to provide top-notch service and a valuable product to all our users.
Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;)
Wishing the best for Ritualistic Team. Hurray! :)
I have been using Delight Chat on two of my Shopify stores for several months now. The service has been spectacular. I have used other whatsapp based API apps, but I can safely say that delight has the best features.
Thank you for your glowing review! It's fantastic to hear that DelightChat has been a valuable asset for not just one, but two of your Shopify stores.
We're especially thrilled that you find our features superior to other WhatsApp-based API apps. We strive to provide the best tools for our users, and your feedback affirms that we're on the right track.
Remember, we're here for you. If you have any questions or ideas for new features, we'd love to hear from you.
Thanks for being a part of our DelightChat family.
