Reviews (223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is a central hub for customer communication, unifying WhatsApp, email, Facebook, Instagram, and more across stores and high-volume teams. They highlight powerful WhatsApp marketing and automation, smooth Shopify integration with dynamic variables, and helpful helpdesk features like ticketing, tagging, and analytics. Performance and pricing are praised, and support is described as fast, hands-on, and responsive to feature requests.
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La mejor aplicación en términos de precio/beneficio, y probé varias antes. Fácil de instalar, ágil, sencilla y con excelente disponibilidad. El equipo de soporte es amable, atento y te ayuda a conseguir el máximo valor de la plataforma. La integración con shopify es excelente, y las APIs de Delight permiten conversar con flow, lo que es increíble, no tiene limites.
Great app, we have been using dialogue for about a year now and it really helped us streamline our support channels. Also, whatsapp marketing has a really good ROI.
Hi Team Plebs en Snobs,
Thank you for your positive feedback! We’re thrilled to hear that DelightChat has helped streamline your support channels and that you're seeing great ROI with WhatsApp marketing. It’s fantastic to know the app is delivering value for your business. If there’s anything else we can assist you with to further enhance your experience, feel free to reach out—we’re always here to help!
Regards,
Thejus
Recomiendo la aplicacion primero por el soporte (pese a la diferencia horaria) me atendieron fuera de su horario de trabajo. El equipo es muy amable y siempre estan innovando en nuevas funcionalidades con la comunidad, los precios estan excelentes comparado con la competencia. Y la posibilidad de integrar todos los canales posiblesen una sola plataforma lo convierten en un todo en uno!!!
Sigan adelante!!!
1) servizio clienti TOP
2) intagrazione whats app TOP
3) gestiscono tutta la comunicazione omnicanale non solo whats app quindi sono un vero software di help desk
4) rapporto costo / qualità eccezzionale
Se hai shopify non puoi non usare questa app
It's a very useful app, which helps us managing our customers and our marketing services much better and faster. Hope there was also an SMS option.
Great staff, always helpful with all our requests
Hi Simona,
Thank you for your wonderful review! We're thrilled to hear that our app has been very useful for managing your customers and marketing services more efficiently. Your feedback regarding an SMS option is duly noted, and passed on to the Product team for review.
We're also glad to hear that you've had a positive experience with our staff. Providing excellent customer service is a top priority for us, and we're always here to assist with any requests you may have. If you ever need further assistance or have any suggestions, please feel free to reach out. We appreciate your support!
Regards,
Thejus
good experience
Thank you for sharing this! 😊
Really glad you’ve had a good experience so far. We’re here to support you anytime.
– Dharmapriya from DelightChat Support Team
very helpful and nice happy to be working with them! :)
Thank you! 😊
We’re really glad you’re enjoying working with us. Looking forward to supporting your growth.
– Nithya from DelightChat Support Team
Not happy with service
Hi Riddhi,
We’re really sorry for your experience, and we sincerely apologize for the disruption this caused to your business.
We understand how critical this was for your day-to-day operations, and we regret that we fell short here. The issue has since been resolved, and your WhatsApp setup is now working as expected. We’ve also taken this as a learning to improve how we handle such situations internally, especially around response time and communication.
We truly appreciate your patience through this.
– Baz from DelightChat Support Team
Very helpful and friendly service!
Thank you for the kind words! 💛
Really glad you’ve had a smooth experience with our team. Always here to support you.
– Dharmapriya from DelightChat Support Team
Perfect agent , he was super helpful and fast
Thank you so much! 🙌
We’re happy to hear our team could help quickly. Always here whenever you need support.
– Balaji from DelightChat Support Team
