Reviews (223)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is a central hub for customer communication, unifying WhatsApp, email, Facebook, Instagram, and more across stores and high-volume teams. They highlight powerful WhatsApp marketing and automation, smooth Shopify integration with dynamic variables, and helpful helpdesk features like ticketing, tagging, and analytics. Performance and pricing are praised, and support is described as fast, hands-on, and responsive to feature requests.

October 23, 2024

Great interface and simple to understand. Would recommend any day.

Gro Club
India
Over 2 years using the app
DelightChat replied October 28, 2024

Hi Team Gro Club,

Thank you for your wonderful feedback! We're so glad to hear that you find the interface intuitive and easy to use. Your recommendation means a lot to us! If you ever have questions or need assistance, don’t hesitate to reach out—we’re always here to help.

Regards,
Thejus

October 9, 2024

Hi DelightChat Team,

We’ve been using delight chat for customer support, and overall, the experience has been fantastic! Your service and support are excellent, though we feel a few updates could make the software even better.

Kidulan
India
23 days using the app
DelightChat replied October 28, 2024

Hi Team Kidulan,

Thank you so much for your kind words and for choosing DelightChat for your customer support needs. We’re thrilled to hear that your experience has been fantastic and that our service and support have met your expectations. We’re always looking for ways to improve, so please feel free to share any specific updates or features you’d like to see—we’d love to hear your ideas! Thanks again for your feedback and support!

Regards,
Thejus

August 5, 2024

Nice

AgriClub
India
14 days using the app
DelightChat replied October 21, 2024

Hi Team AgriClub,

Thank you for your feedback! We’re glad to hear you’re enjoying DelightChat. If you have any suggestions or need assistance, feel free to reach out—we’re always here to help!

Regards,
Thejus

June 15, 2024

Amazing service
Amazingggggggg

DabToFab
India
About 1 month using the app
DelightChat replied October 21, 2024

Hi Team DabToFab,

Thank you for your amazing feedback! We’re thrilled to hear that you’re loving our service! Your enthusiasm means a lot to us. If you ever have any questions or need assistance, feel free to reach out—we’re always here to help!

Regards,
Thejus

June 5, 2024

Amazing Support Team.
Easy application.
Good videos on you tube.
Humble owners.

Studio J Shop
Singapore
6 months using the app
DelightChat replied October 21, 2024

Hi team Studio J Shop,

Thank you for your fantastic feedback! We’re delighted to hear that you’re enjoying our support team, finding the application easy to use, and finding our YouTube videos helpful. Your kind words about our team mean a lot to us. If you ever need assistance or have questions, don’t hesitate to reach out—we’re here to help!

Regards,
Thejus

May 18, 2024

DelightChat is a very useful tool for Live chat and WhatsApp chat.

Great experience.

Fabcurate
India
Almost 2 years using the app
DelightChat replied June 7, 2024

Hi Team Fabcurate,

Thank you for your review! We’re glad to hear that you find DelightChat to be a very useful tool for Live Chat and WhatsApp Chat. We're delighted that you've had a great experience with our platform.

If you ever have any questions or need further assistance, please feel free to reach out.

Best regards,
Thejus

April 15, 2024

Good Product. Great Support.

MIDORii みどり
India
About 1 month using the app
DelightChat replied April 25, 2024

Hi Team MIDORII,

Thank you for your feedback! We're delighted to hear that you find our product to be good and that you've had a great experience with our support team. Your satisfaction is our priority, and we're committed to providing excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!

Regards,
Thejus

March 27, 2024

Good app and support

Cowved Gau-Adharit Products
India
Over 1 year using the app
DelightChat replied April 4, 2024

Hi Team CowVed,

Thank you for your feedback! We're glad to hear that you find our app to be good and that you've had a positive experience with our support team. Your satisfaction is important to us, and we're here to assist you whenever you need. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support!

Regards,
Thejus

March 6, 2024

easy to use & good support

BeAbhika.com
India
About 1 year using the app
DelightChat replied March 11, 2024

Hi Rakshat,

Thank you for your review! We're thrilled to hear that you found our platform easy to use and that you received great support. If you ever need any further assistance or have any questions, feel free to reach out to us. We're always here to help!

Regards,
Thejus

February 5, 2024

DelightChat has transformed our customer support with its unified inbox, powerful automation, and seamless collaboration features. The platform's analytics provide valuable insights, while the exceptional support from the team ensures a smooth experience. A must-have for businesses aiming to elevate their customer support game.

Med7 Online
United Arab Emirates
6 days using the app
DelightChat replied March 11, 2024

Hi Team Med7,

Thank you so much for your glowing review! We're thrilled to hear that DelightChat has had such a positive impact on your customer support operations. It's fantastic to know that you find our unified inbox,
automations, and seamless collaboration features to be transformative.

We're also pleased that our platform's analytics have provided valuable insights for your business. Additionally, we greatly appreciate your kind words about our exceptional support team. Ensuring a smooth experience for our users is our utmost priority, and we're delighted that we've been able to meet your expectations.

Thank you for championing DelightChat as a must-have for businesses looking to enhance their customer support. Your endorsement means a lot to us! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.

Regards,
Thejus