Reviews (223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is a central hub for customer communication, unifying WhatsApp, email, Facebook, Instagram, and more across stores and high-volume teams. They highlight powerful WhatsApp marketing and automation, smooth Shopify integration with dynamic variables, and helpful helpdesk features like ticketing, tagging, and analytics. Performance and pricing are praised, and support is described as fast, hands-on, and responsive to feature requests.
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Great product and excellent customer service
Hi Team Hypnos,
We're delighted to hear that you're enjoying our product and that you've had an excellent experience with our customer service! Your satisfaction is our top priority, and we're committed to providing you with continued great service. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!
Regards,
Thejus
I've been using DelightChat for over a year now totally a game changer. It's easy to use and customer support team is always ready to help. Totally worth it and if your market uses WhatsApp this is definitely game changer!
We're thrilled to receive your 5-star review! It's fantastic to hear that DelightChat has been a game changer for your business, especially in utilizing WhatsApp as a marketing tool.
Your positive feedback about the ease of use and our customer support team is greatly appreciated. We strive to deliver the best possible service and support to our users, and it's rewarding to know we're achieving this with your experience.
Thank you for your continued support and for sharing how DelightChat has made a significant impact. We look forward to continuing to serve and support your business.
Good Service
Thank you for your appreciation!
- Nithya from DelightChat Support Team
I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya
Hey Owais, it is always a pleasure to be working with you! We will keep your concerns in mind. Thank you for your kind words. We hope to continue delighting you and your customers.
I took the effort to write an additional review on my other store for the team of DC, they really deserve it! Since the platform is really new, all the resources have been invested in the technology. For me personally, the next milestone would be to focus on improving the UX to optimize our CS even further.
Thank you once again Daana team for your extra love and feedback. We aim to continuously outdo ourselves and bring better UX and features soon.
Stay tuned. Thank you for trusting once again!
Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.
Hi Wayne,
We appreciate your feedback and are sorry to hear about your initial experience with our customer service. We understand how important timely and effective support is, especially when setting up a new system.
Since your review, we've made significant improvements to our customer service response times and overall user experience. Your feedback was instrumental in these changes, and we're grateful for your honesty.
We're sorry to see that you uninstalled DelightChat in February 2023. If you ever decide to give us another try, we're confident that you'll notice the improvements we've made. Our team is always here to assist you and ensure a smooth experience.
Thank you once again for your feedback. It has been invaluable in helping us understand where we need to improve.
Best,
Baz
DelightChat.io
We decided to switch our Customer Service platform due to a complicated pricing system (which resulted expensively) and somewhat lack of integration possibilities between our Shopify store and Whatsapp Business. I came across the website of DelightChat and the creators sounded familiar to me. Turns out I'm already using a similar Whatsapp application of theirs in all my stores. As I'm writing this review, we finally finished integrating all support Channels (E-mail, FB/IG, Whatsapp, Shopify stores) which took us a couple of days to do carefully. A summary of what I like about DelightChat so far: - E-commerce orientated, it shows up customers/order details and can send templates using the dynamic variables of the Shopify Data (Name, OrderID, tracking URL, etc.)
- With the integration of our Support Emails, we finally have a one-stop Customer Support platform. For me as a store owner, this simplifies the overview of all tickets and enables us to better guide our support staff.
- Fair and foremost SIMPLE pricing, also really important from my perspective :) - After the initial onboarding call, we directly created a Whatsapp Group and since then I had 24/7 support with the DC Team for integrations and all other questions. - They are open to feedback and looking for active cooperation in the platform development. When I addressed some improvements on User Experience (from my perspective), we directly organized a call and I will receive an update on this matter after their next team meeting. This gives me confidence that if our company needs some additional features, DC is there to support and fulfill this need. All the best and success for the team DelightChat
Dear Daana team,
There is nothing more rewarding for a team than to deliver value to its users and get acknowledged for the same. Thank you for being such a crucial part of DelightChat and helping us improve along the way. We promise we will continue to do our best to delight you even in the future.
Cheers for more mutual growth!
DelightChat team
I've been using this app to centralize and manage my emails, WhatsApp, and social media, and it’s an absolute game changer! The interface is incredibly intuitive and easy to use, making it seamless to switch between different communication channels. It saves me so much time and hassle by keeping everything in one place.
A special shoutout to the support team – they are truly exceptional! Anytime I've had an issue, they've been quick to respond and resolve it with efficiency and professionalism. It’s rare to find such prompt and reliable support these days.
100% recommended for anyone looking for an all-in-one communication solution!
Hi Team CENTRO MÉTODO GREZ,
Thank you so much for your amazing feedback! We’re thrilled to hear that DelightChat has been a game changer for centralizing and managing your communications across emails, WhatsApp, and social media. It’s wonderful to know that the intuitive interface is helping you save time and streamline your workflow.
We also appreciate your kind words about our support team! They work hard to provide quick and reliable assistance, and they'll be excited to hear your shoutout. Your recommendation means the world to us. If you ever need anything, we’re always here to help!
Regards,
Thejus
Hi Team Factory Price Shop,
Thank you so much for the 5-star rating! We're grateful that you chose DelightChat and appreciate you taking the time to rate us.
Our team is always around if you need help with anything. Looking forward to supporting you!
– Dharmapriya from DelightChat Support Team
Hi Team Caratbazaar,
Thanks a ton for the 5 stars! It's great to have you with us, and we hope DelightChat continues to make things easier for your team.
If there's ever anything you need, you know where to find us!
– Balaji from DelightChat Support Team
