Reviews (186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a powerful promotion engine for complex discounting, handling stacked discounts, BOGO, free gifts, tiered and VIP offers, and dynamic pricing across the site. Many report it replaces multiple apps, boosts revenue and conversions, and works well for high-volume and multi-store setups. Support is frequently praised as fast, patient, and hands-on, and merchants note ongoing feature improvements and strong Shopify Plus compatibility.
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This is my first ever review for an app for Shopify. First I want to say this app is totally a joke to use - it offers a function called 'tier-discount' that allows you to set different discounts at multiple tiers of a customer spent in one transaction. I have set two conditions of a fixed discount amount at two levels at first, but the system converted the discount into percentage discount by itself without noticing me, that causing a further discount as not what I expected in the deal. I then contacted the team about this, although they made a refund of one month subscription that not even enough to cover my loss in the deal. What they replied to me was '... per our terms and conditions, we do not accept liability for issues encountered when using our app or services...', this is the worst statement ever made by a service provider escaping from any responsibility in which the problem is obviously the app itself but not the user. Think carefully before using this app, this is my warning.
Thank you for your review. The tiered promotion are indeed a fantastic feature of the app allowing you to grow the amount your customers spend on your shop!
This technique works really well for many of our customers and combined with our Dynamic Pricing is unique.
The problem you identified was resolved immediately after you reported it and a refund was issued to compensate. Thanks for sharing your feedback with us.
Why is it that, after I uninstall your app, it leaves behind all its code in my theme? And when I try to remove it I get errors all of my shop? Now I have all this unneeded bloatware in my theme and no way to remove it?
limoniapps-discountninja-additionalproduct.liquid
limoniapps-discountninja-badge.liquid
limoniapps-discountninja-body.liquid
limoniapps-discountninja-cartdiscountfield.liquid
limoniapps-discountninja-context.liquid
limoniapps-discountninja-context-settings.liquid
limoniapps-discountninja-giftbox.liquid
limoniapps-discountninja-header.liquid-old
limoniapps-discountninja-notification.liquid
limoniapps-discountninja-popup.liquid
limoniapps-discountninja-promotionsummary.liquid
limoniapps-discountninja-stickybar.liquid
limoniapps-discountninja-triggerbutton.liquid-old
limoniapps-discountninja-volumediscounts.liquid
limoniapps-fontawesome-webfont.ttf
limoniapps-fontawesome-webfont.woff
limoniapps-fontawesome-webfont.woff2
Hi there,
Thanks for your feedback!
As mentioned over the phone (voicemail) and email the easiest way to uninstall the assets is to use the "Cancel plan" button in the app (available from Settings > Subscription) as described here: https://support.discountninja.io/en/articles/2698217-how-to-cancel-your-subscription
This functionality was added precisely to avoid leaving assets behind after uninstalling. The reason Shopify apps leave assets behind after deleting the app is because Shopify removes all permissions of an app when it is uninstalled. Including the permissions an app needs to "clean up". Shopify is addressing this in an update of its product that may land in 2021. Once that is in place the experience for the merchant will be easier. In the meantime, please use our "Cancel plan" button to uninstall.
As mentioned in the emails I sent you in this regard we are happy to help you remove those assets (even though they are no longer loaded and as such do not affect the performance of your theme or shop we agree that it is best practice to remove unused files to avoid confusion). We're waiting for your approval to remove those files from your theme. Please reply to our email when you have the time to let us know we can proceed.
Opted for them to instal the code, but they ruined my theme! My checkout button became disabled, so I lost sales all day. I reached out to customer serivce, but no one ever got back to me. In fact, I'm not sure if they ever finished installing the code because they never communicated with me. After two days, I gave up.
Hi there, as discussed in the many emails we exchanged the issue was caused by another app you had installed. As shown in the video we shared the issue is unrelated to our app. Having said that, we acknowledge our support team failed to notify you after setting up Dynamic Pricing on your theme. We have since improved our procedures to avoid this from happening. We’re sorry your experience with the app has not been the best one and we’ll use your feedback to continue improving how we provide the best support possible to our customers.
Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!
Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.
We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency.
Your feedback is crucial, and we're dedicated to resolving compatibility issues. As suggested before, we're happy to extend your trial and collaborate on solutions. Your satisfaction means everything to us. Thank you for your understanding.
Wonderful app and great customer service!
Thank you for the kind words! We’re really happy to hear you’re enjoying the app and our support. 😊
Comprehensive discounting solution for Shopify. Outstanding support team.
Thanks so much for the great review! Our support team will appreciate the shout-out. They love helping merchants succeed.
best support, perfect app!
Great app
Thank you for the thoughtful review—we're glad to hear you're enjoying the app overall! We appreciate your suggestion regarding fixed-price bundles like “1 Jacket + 1 Pant for $499.” The good news is that this feature is on our product roadmap. While it's not available just yet, we're actively exploring ways to support this use case. We'll be sure to notify you as soon as it's ready. Thanks again for your feedback—it helps us improve!
Outstanding support team.
