Reviews (186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a powerful promotion engine for complex discounting, handling stacked discounts, BOGO, free gifts, tiered and VIP offers, and dynamic pricing across the site. Many report it replaces multiple apps, boosts revenue and conversions, and works well for high-volume and multi-store setups. Support is frequently praised as fast, patient, and hands-on, and merchants note ongoing feature improvements and strong Shopify Plus compatibility.
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Super apps, utilisée quasiment 1 ans, mais elle alourdi le site (selon google insight). Prendre en compte le rapport solution apportée / poids de l'apps.
Je conseille DN lorsque votre priorité est d'avoir des réductions et autres avec un niveau de granularité elevé.
The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is being shown. They installed the code for Dynamic Pricing and immediately reported this bug and said that it was coming from another app that was installed in our store but we had never used, and never caused trouble. The bug was not happening before the changes did by Discount Ninja, so I asked them to undo the code they had done, they said that I could just install a backup version of the theme and the changes would be undone. I did this and uninstalled both "Discount Ninja" and the other app, but the bug persists. We also talked to the support of the other app (the one they said was causing the bug) and they said: "We have checked this over carefully and can confirm this isn't related to our app. Our app won't edit theme code (specifically to avoid problems like this) - everything is contained in a javascript tag, and when you remove the app you remove the tag. I've checked your site and the tag is no longer there.
I hate to point to another developer - but if Discount Ninja have been editing your theme, then it's highly likely the issue is related to them - and I'm pretty certain they will edit your cart too." The theme support is obviously not able to help us because the theme has been changed already. Now I'll have to pay for a developer to solve this issue. Very disappointed. Don't recommend it.
Hi there, we'd appreciate it if you could remove this review immediately as it is both misleading and incorrect.
The issue you experienced (loading icon on add to cart button) was caused by a bug in your theme (Maker from Troopthemes, version 4.2.0 released in 2018 - https://support.troopthemes.com/release_notes/maker/#version-4). Claiming that there is a link with Discount Ninja is factually incorrect and affects the perception of our brand and the quality of the app.
The Discount Ninja support team spent a great deal of time attempting to troubleshoot this issue for you, but was unfortunately unable to find the root cause as the issue was buried deep in the minified JavaScript file of your theme. I spent some time on it myself and was able to identify the issue. I found the exact line in the theme.min.js where the theme's code fails (due to a call to a non-existent JavaScript function). I sent you a recording that shows precisely where it fails: https://www.loom.com/share/825ef87397a14f6791b95bc3ec0d6038
We're happy to hear that you feel the app is "super interesting and has lots of features". If you choose to reinstall once the problem in your theme is fixed, I'm sure you'll find it can bring great value to your shop.
Wishing you all the best!
nothing works. do yourself a favor and never buy this
Thanks for taking the time to leave a review — and I’m genuinely sorry this was your first experience with Discount Ninja. That’s clearly not how we want things to start.
Discount Ninja is a powerful tool, but it does require a bit of initial setup, and we didn’t get the chance to help you since you uninstalled after 16 minutes. Our support team is always happy to jump in, guide you through the setup, and make sure everything works as expected for your store.
If you’re open to it, please reach out to us directly and we’ll prioritize helping you get up and running. We’d really appreciate the opportunity to turn this around.
I got the great support from the support team very quick too solve the issue was encountered.
Strong recommended Discount Ninja app !
The best App for simple and complex promotions with the best support ever
Been with this app for over a year now. There is good and bad.
First the pros: 1) This app is several apps rolled into one. 2) Lots of promos to choose from. 2) Affordable. 3) Customizable. 4) Help desk is around for basic issues. 5) Help desk will get back to you timely, even when they are "not online", again for basic issues.
Now the Bad: 1) Not user friendly to install. You will need help and they will charge you for it. Our theme just updated causing me to loose my "Dynamic Pricing" features and I have spent 2 hours trying to reinstall it myself, but can not get it work properly. Help desk that handles this is only available M-F to do this, so no matter what I have to wait and will have to pay to have this done every time I have a new theme update come through. 2) Next, some of the promos do not work the way you think they do. Their verbiage can be very confusing and misleading. Limits do not work correctly based on how they have explained it. Caused us to loose out on more sales. 3) On the busiest day of the year, on BF, they had a coding error in one of their promo features, which caused it to malfunction and freeze our site. Took them all day to fix it. I get it, stuff happens, but should not be happening on the busiest day of the year. 4) Unless you are in front of your computer when you need to do an update or change a promo on the fly, you are out of luck. This app is not compatible with a tablet or a mobile device.
If you are tech savvy , know coding and can decode what it is they are trying to say in all their parameters, then this is a good app to be on. But, if you are a newbie and need something simple and easy to just get the job done, I do not recommend. I fall in the middle of the two and I am just really frustrated with all that has gone wrong in the past several days with this app.
Thank you for sharing your detailed review! 😊 We truly appreciate your feedback and are thrilled that you find the app affordable, customizable, and packed with great features! 🙌 We're sorry to hear about the challenges you've faced with installation, promo functionality, and support. We value your input and will use it to enhance the app’s user experience moving forward. If you ever need assistance, don’t hesitate to reach out – we’re here to help! 💪
Very useful app, very good support
Great app, a bit confusing but the support is on point :) Bart has helped me through the language translation and configuration. It was a breeze
Something to keep in mind, the free offer isn't 14 days - it's 7 days. I'm still going to try it, but I was hoping for the full 2 weeks to get the feel for it.
The app did indeed briefly state an incorrect number of trial days in the settings screen on the day you installed the app. This mistake has been corrected.
Discount Ninja currently offers a 14-day free trial.
You're welcome to explore all the features of the app for two full weeks, free of charge.
Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.
The team at Discount Ninja is grateful for your kind recommendation!
