Reviews (186)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful promotion engine for complex discounting, handling stacked discounts, BOGO, free gifts, tiered and VIP offers, and dynamic pricing across the site. Many report it replaces multiple apps, boosts revenue and conversions, and works well for high-volume and multi-store setups. Support is frequently praised as fast, patient, and hands-on, and merchants note ongoing feature improvements and strong Shopify Plus compatibility.

February 26, 2023

Very helpful customer support staff that takes time to provide solid advice to our problems, is responsive.

Flavour of Life Online
Hong Kong SAR
7 months using the app
January 3, 2022

Great app that you can trust 100%. Very cooperative technical staff and exceptional customer service experience

متجر ديرمازون الالكتروني - Dermazone Store
United Arab Emirates
20 days using the app
December 17, 2020

Please don't use this app. I could go down a laundry list about why this is the world's worst app. Seriously stay away

AMMA Healing
United States
24 days using the app
Ninja Commerce replied December 18, 2020

Hi there,

Sorry to hear you had a bad experience using the app.
I'd be very interested to hear more about your experience to understand what issues you may have encountered.

Best regards,
Bart

November 22, 2022

Customer service was very quick, proffessional, and to the point. Thank you Manuel. We are so excited to use this app!

Tea-Shirt Shoppe
United States
About 1 hour using the app
July 10, 2019

Fantastic App. Support is fast, im talking minutes to get a response. I tried multiple Apps and this was the best I found.

cuddlies.co
Australia
43 minutes using the app
December 13, 2022

Love the app and the customer service is top notch. Always get a prompt answer to all my questions and help when I need it.

OFF-ROAD VIXENS CLOTHING CO.
United States
28 days using the app
September 23, 2020

App is extremely flexible and effective. Bart and Andrea in customer support are excellent. It gets my highest 5-star rating.

RacingUSA
United States
2 days using the app
November 11, 2021

Discount Ninja is a very comprehensive app with many discount and Bogo options. The also have very responsive and helpful customer support.

Cherry Hill Coffee
Canada
About 2 hours using the app
September 6, 2022

great app and fast support team! We had an issue in someone helped us in less than 15 min. Ninja has so many discount features. its awesome!

Supreme Permanent
United States
7 days using the app
June 27, 2020

Seems like a good interface and some functionality on the free version. However it broke my cart process and meant people couldn't check out.

MedLoops
United Kingdom
9 days using the app