Reviews (186)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful promotion engine for complex discounting, handling stacked discounts, BOGO, free gifts, tiered and VIP offers, and dynamic pricing across the site. Many report it replaces multiple apps, boosts revenue and conversions, and works well for high-volume and multi-store setups. Support is frequently praised as fast, patient, and hands-on, and merchants note ongoing feature improvements and strong Shopify Plus compatibility.

April 29, 2021

Fantastic App with even better support. Bart and his team are always available (even in the middle of the night) to support us. Keep it up guys.

DRAGON VAPE
Canada
About 1 year using the app
Edited February 3, 2022

The app did not end up being a good fit for us, but the customer service was great and was able to find a custom solution to each of our problems.

Future Kind
United States
16 days using the app
February 11, 2021

These guys are top-notch. Has been a game-changer for our business. The support has always helped us get back on our feet whenever there were issues.

Atlanta Grill Company
United States
Over 1 year using the app
February 16, 2021

Everything I needed to run promotions!
Support is outstanding, all my questions have been answered quickly and any problem with display has been fixed

Tatami Fightwear Ltd.
United Kingdom
2 months using the app
February 13, 2020

Discount Ninja is exactly what we've been looking for. The range of options is fantastic and their customer support is second to none. Highly recommend.

Planners Anonymous
Australia
About 1 month using the app
April 30, 2020

This App is a total game changer! I HIGHLY RECOMMEND. Their Customer Success team is amazing and will take the time to make sure your issue is resolved.

Jolie Bra and Lingerie Boutique
Canada
About 1 month using the app
Ninja Commerce replied May 5, 2020

Thanks for your feedback! Best of luck with your campaigns.

July 19, 2023

Very helpful support team!

They are very quick to respond, whenever an issue arises or if we have any questions regarding the plugin.

Would highly recommend

MyCoffeeCup
Germany
22 days using the app
November 28, 2022

Very complete app to run offers with lots of promo options and very detailed settings. Customer support is even better. Great experience so far. Recommended app

Haculla
United States
18 days using the app
February 28, 2023

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Sun Ten
United States
Almost 4 years using the app
February 22, 2023

Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.

BLOSSOM BOX
United States
Over 2 years using the app