DOOFINDER ‑ Search & Discovery

A month ago I was contacted about trying doofinder. We decided to give the free trial a try as we only had the standard search bar shopify comes with. We were having quite a lot of no results because of words spelled wrong but doofinder has made a huge difference with that! We have just finished our free trial and we like it so much that we have decided to subscribe to the app. We've also had 3 people come into the shop and say how easy to navigate our website is. I believe doofinder has helped with that. Nichole who has helped us through this process has been more than lovely also. Wonderful to work with!

The value of this app to our site was immediately recognizable and more importantly was very well communicated by Frank Ungredda during the two demos we received. Frank did not push or try to "sell" us on it - he simply showed how/where it could be of benefit - no pressure. The 30-day free trial was critical in confirming his claims regarding search enhancement as well as the metrics it would produce. Bottom-line it made user visits better and provided more specific and focused search term metrics that we could use to augment the Google Analytics we currently use to drive our product focus and marketing dollars.

Nicole is great to work with - she has been a big help in setting up Doofinder for us and has gone through each feature in detail. So this review is not at all a reflection on her, she gets a 5 star rating. I do wish it was it wasn't so pricey, the basic plan price compared to the pro plan price is a bit of a jump and there is a lot less offered with the basic plan. I would give it 5 stars if the basic plan offered at least half of what the pro plan does (with perhaps just less monthly requests), at the basic plan price. To only get one of the many features shown in the trial period is a bit disappointing considered it costs a minimum of $35/month.

It's a great idea and I'm sure it is beneficial for a lot of businesses, but it has not provided much benefit to our business. Our online store doesn't generate a lot of sales - we do more business synced to eBay and Reverb. When we first got started, our rep, Matheus, was very helpful and reviewed the dashboard and all of the options available. I did work on some things to improve the search for our store in the dashboard. The search feature is nice with the extra filters, but it hasn't led to an increase in sales and our website's theme already has a search bar built in - at no extra cost to us. So we feel like it wasn't worth the expense and uninstalled it this morning.

We just completed our free trial with Doofinder and have been very happy so far in the improvement in our search results and ease of search. We had a search bar app previously, but it doesn't compare to Doofinder. We have also found the customer service so far to be very helpful. Christian has been our representative, and has been very helpful with questions along the way. The app is a little pricey, and they count number of requests differently than I would expect to determine pricing. Only negative is that they also add in an extra (hidden) charge for using the search bar on mobile devices. They should probably be up front about that charge in the pricing plan they put on their home page.

Doofinder has proven to be a huge boost to our marketing team. We now see real data that allows us to make spot on decisions to promote product that are 100% relevant to our customers searches. No more guessing at what we think people are wanting on our site, and they love the search suggestions! Our Click Thru Rates are increasing every week! Every retailer knows that software can on be fully utilized if the user understands how to get exploit every feature. Thats where Doofinder shines again! Their sales and support team are top drawer! If only my POS system team was as helpful as Doofinder's team I would be all set! Their staff is well trained and very knowledgable with quick answers and solutions!

We decided to try this search engine as the result from a phone call from Chris and we are very glad we did. Compared to the stock search bar and a less expensive paid app that we tried, Doo Finder is significantly better. The speed of the results is the best part, they literally show up in milliseconds but also you can write in anything and it will give you results. On previous search engines if you used a word that wasn't in our listings instead of giving results based on the other words it would simply come up with the no result page. No even if you try to add random words you still get results based on the words that match your items. Its not the cheapest but like the old adage says "you get what you pay for" and that is definitely the case here.

This is a good app, however I only gave a 1 star rating as this did not work 100% as an out the box solution. The app needed to be adjusted slightly in order to work perfectly with our store, and unfortunately the team at DooFinder are unable to offer any type of coding help and I was advised to get an external developer to help.
The app itself is great and has lots of features, however the price for these features in our opinion are very expensive compared to other solutions.
Overall this is a good solution if it works with your store straight away. Its a shame that the 2 minor issues we faced with the scrolling and mag glass could not have been resolved, otherwise we would have used this app for a long time.
Our recommendation would be to try before you buy.

For our website (balloonin.com), we had a lot of hurdles for Doofinder due to our unique setup needs, and Peter, along with the rest of the Doofinder support was fast to act and solved everything quickly. Not only did we speak on the phone several times, but we had video calls with screen sharing to make sure everything was handled properly which is so important to us at Balloon Innovations. With some apps, you feel like you're not sure if you're actually set up properly and maybe it's you that's the problem, but with Doofinder, they will look into your settings and let you know 100% if everything is set up correctly or not. This app might not be a fit for you and your store, but at least you'll know it before you waste 6 months and hundreds of dollars. Thanks again, Peter!

5 stars for Rob who kept regularly following up with me through the trial period to answer my questions and resolve issues. And finally he managed to convince me to subscribe. The app works smoothly and I can comment further on seeing improvements in sales figures that can be credited fully to the search functionality they offer. I did see some improvement but will wait for some more time to comment on whether it is all because of the search functionality. Have suggested to Rob that the backend reports/dashboards could be improved to make it simpler and self-explanatory for customers to see value in the investment on the tool and it has been received positively. Overall worth it - Give it a go !! Rob, you rock and due credit goes to the team working with you behind the scenes as well.