Reviews (6,380)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a game changer for Shopify–AliExpress dropshipping, streamlining workflow and order management. Bulk ordering, automation, and inventory sync make scaling easier, while smooth integration simplifies product importing, variant mapping, and supplier switching. Merchants consistently praise fast, patient, and hands-on support that helps with setup, troubleshooting, and learning dropshipping processes, making it especially valuable for new store owners.

June 14, 2025

“Excellent Support from DSers!”
I had an issue where my product showed as sold out, even though inventory was available. The DSers team quickly helped me identify the problem—a variant mapping issue with AliExpress—and guided me step-by-step to fix it. Their support was fast, helpful, and really knowledgeable about how Shopify and AliExpress work together. Now my product is working perfectly, and orders are going through smoothly! Highly recommend DSers for anyone doing dropshipping.

M & M Global
United States
1 day using the app
DSers replied June 16, 2025

Hello,

Thank you so much for sharing your excellent experience! We’re glad our DSers support team could quickly identify and resolve the variant mapping issue for you. Our team strives to provide fast, knowledgeable, and helpful assistance to ensure your dropshipping process runs smoothly.

If you ever need further help or have any questions, please feel free to reach out to us anytime.

DSers Team

May 29, 2025

I had an urgent ordering issue involving a customer in the USA, where the product's SKU couldn't be shipped to the USA. Zico stepped in right away and resolved the problem in an instant. His attention to detail and fast response not only helped place my order to meet the delivery deadline but also provided good advice on how to use the platform. Super reliable and efficient—Zico is a true professional and a huge help to my business!

iBrightCS
United States
4 months using the app
DSers replied May 31, 2025

Hi,

Thank you for taking the time to share your experience! We're thrilled to hear that Zico was able to assist you quickly and effectively with your urgent ordering issue. Our customer service team is dedicated to providing reliable and efficient support to help your business succeed.

If you ever need assistance again, please feel free to contact us anytime.

DSers Team

May 21, 2025

I'm really impressed with DSers support! The online chat is fast, professional, and super helpful — I always get clear answers in real time. The platform itself is well-designed, fully automated, and very easy to understand, even for beginners. It truly saves time and simplifies order management. Highly recommended!

Moka Baby Shop
United Kingdom
5 days using the app
DSers replied May 26, 2025

Hello,

Thank you for sharing your positive experience with DSers! We’re delighted to hear that our support team and platform have made managing your orders easier and more efficient. Your kind words about our fast and professional chat support mean a lot to us.

If you ever need assistance again, please feel free to contact us anytime.

DSers Team

April 23, 2025

I've loved how seemless using DSers has been and am now equally impressed with the promptness and thoroughness of the support provided. I needed help adjusting my currency and further automating pricing in my account and Maria was so helpful and patient, taking the time to walk me through step-by-step processes with detailed screenshots and explanation. This is such a welcome surprise and helps me feel secure in my decision to use DSers for fulfilment. Highly recommended!

Techy Tikes
Australia
10 months using the app
DSers replied April 24, 2025

Hi,

Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve been enjoying a seamless experience with DSers, and it’s wonderful to know that Maria was able to provide such prompt, detailed, and patient support. Our customer service team is dedicated to making sure every user feels confident and supported.

If you ever need further assistance, please don’t hesitate to reach out — we’re always here to help!

DSers Team

Edited June 11, 2025

Does not fulfil all countries. I needed to fulfil all my orders manually. Support also don't want to refund me.

VIRALET
Germany
About 1 year using the app
DSers replied April 21, 2025

Hi,

Thank you for your feedback! We're happy to hear that you had a good support experience. Our team is always here to provide assistance whenever you need it.

Feel free to reach out if you need anything else!

DSers Team

April 16, 2025

DSers is a solid app for managing dropshipping orders. Their customer service is exceptional, addressing concerns quickly and effectively. The app is intuitive, user-friendly, and simplifies the dropshipping process. Overall, it’s a reliable tool for anyone in the dropshipping business.

Thanks again for your help, Fiona!

Tuck's Performance
Australia
Over 1 year using the app
DSers replied April 18, 2025

Hi,

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you find DSers intuitive and reliable, and we're especially glad Fiona could assist you so well — our customer service team is always here to support you quickly and effectively.

Please don’t hesitate to reach out again if you ever need help in the future.

DSers Team

April 12, 2025

Compared to other dropshipping services DSers shines for being relatively easy to use and at a reasonable price, including free options. Their customer service is excellent. I had an issue with an order and when I reached out via chat, Luna went above and beyond to help solve the issue.

The Lamp Store
United States
8 months using the app
DSers replied April 14, 2025

Hi,

Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that DSers has been a great fit for your business and that Luna provided you with excellent support. Our customer service team works hard to ensure our users have the best experience, and we're glad to know it made a difference for you.

If you need anything else or have more questions, don’t hesitate to reach out. We're always here to assist you!

DSers Team

April 10, 2025

Fiona from DSers was incredibly prompt, efficient, and friendly in assisting me with my request. Her support made a big difference! The DSers platform itself is very easy to integrate with Shopify and keeps all my orders organized — it’s been a great experience so far. I’m really happy with the service and highly recommend it!

House Prime
Australia
11 months using the app
DSers replied April 14, 2025

Hi,

Thank you so much for leaving such a wonderful review! We're thrilled to hear that Fiona was able to assist you promptly and efficiently — our customer service team takes pride in offering friendly and reliable support. It's also great to know you're enjoying the DSers platform and its integration with Shopify!

If you ever need help again, don't hesitate to reach out. We're always here for you.

DSers Team

April 8, 2025

DSers customers service is efficient, patient, knowledgeable. They helped me address the issues I had with canceling and reordering and making sure I was using the right supplier. This review is for this Sandy, the customer assistant who was with me for close to an hour working through some complications from my end. Sandy was, in my opinion, the face of DSers and Aliexpress, and that makes me think I am doing business with the right partners. This is my first review ever. Shows how satisfied I am.

Creative Corner
United States
About 2 months using the app
DSers replied April 10, 2025

Hi,

Thank you so much for sharing your thoughtful review! We're incredibly glad to hear that Sandy was able to support you with patience and expertise—our customer service team is dedicated to providing exactly that kind of experience.

If you ever need help again, please don’t hesitate to reach out. We’re always happy to assist.

DSers Team

March 31, 2025

As a customer for 3 years, I am very pleased with this service. It is easy to set up and with the Chrome extension, even easier to import products. The extension basically places orders for you to confirm with Aliexpress. I wish the chat feature was not connected to Facebook and instead was it’s own DSers platform however, my issue with Free Shipping was resolved and I was not charged. Their chat representative provided me with screenshots to assist me along the way. Thank you

Shop The Kei
United States
Almost 3 years using the app
DSers replied April 2, 2025

Hi,

Thank you for being a loyal customer for the past three years! We're thrilled to hear that DSers has made your dropshipping experience smoother, especially with the Chrome extension. Our support team is always happy to assist, and we're glad they could help resolve your issue efficiently.

If you ever need further assistance, don’t hesitate to reach out—we’re here for you!

DSers Team