Reviews (410)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet approachable shipping solution, especially for small businesses handling complex or international logistics. They highlight smooth Shopify syncing, strong international features (tariffs, duties, customs forms), competitive rates, and flexible options at checkout. The rules builder and advanced logic are praised for multi‑warehouse routing. Tracking tools and integrations work well, and many commend responsive support that even manages carrier communication.

November 2, 2023

Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.

ElevenLabs - 100% Organic Plant Based Nutrition
Australia
33 minutes using the app
Easyship replied November 13, 2023

Hi there,

Thank you for taking the time to provide your feedback.

We feel our app is clear that to link Australia Post to your account, a subscription is required, as is industry standard for this courier.

If you could point us in the direction of where you feel this has been misrepresented, we will be happy to review this to remove any uncertainty.

Kind regards,
Easyship

October 17, 2023

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

Inspire Ecoware
United States
Over 3 years using the app
Easyship replied November 1, 2023

Hi there,

Thank you for taking the time to provide your feedback, it's insights like this which help us understand how best to support our users.

As a result of feedback like this, I'm happy to confirm that we will be removing thermal printing costs by the end of 2023!

All the best,

Easyship

October 17, 2023

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
Canada
37 minutes using the app
Easyship replied October 25, 2023

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to link your own UPS courier but you were seeing an error, the reason my colleague was asking to set up a call was that it would simply be easier to take a look at the details with you over the phone, rather than an email back and forth.

However, if you prefer to deal with email/messaging we would be happy to oblige, I've reached out to you to help with this query, please get back to me and I'm sure we can fix this ASAP.

All the best,

Easyship

July 25, 2023

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs.

One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

Flipper Zero Shop
United States
Over 2 years using the app
Easyship replied August 10, 2023

Hi there, thank you so much for your feedback!

We're always delighted to hear about a true success story and we're thrilled to be a part of your journey.

All the best,
Easyship

July 7, 2023

Sahana is amazing, very professional and easy to deal with.

App is easy to use and has been trouble-free since we signed up a year ago.

SOUTH.ST
Australia
12 months using the app
Easyship replied July 24, 2023

Thanks for your feedback, we think Sahana is great too!

Edited May 19, 2026

We have been using Easyship to handle thousands of store orders. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide. Highly recommended. Still good in 2026.

MCDM Productions
United States
About 5 years using the app
Easyship replied March 20, 2023

Thank you for the review!

It's great to hear you're happy with our service from Conor in particular.

All the best,

Easyship

Edited December 31, 2025

WARNING !!!

If you install this app their AI chatbots will email you 20 times a day and not stop. It won't matter if you tell them to stop emailing you. You won't be able to speak to a real person. Their AI chat bots will spam your inbox so much. Be warned. I'm now having to contact the information commissioner's office to try and report this company. I have received dozens of emails everyday for the last 3 weeks. And no matter how much I tell them to stop emailing me they won't. Please avoid this app.

Rocksolid Audio
United Kingdom
2 months using the app
Easyship replied March 20, 2023

Thank you for your feedback.

We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case.

We do not charge any fees unless stated clearly, and if you wished to use any paid features you would have been alerted and required to confirm to ensure this was the case.

We're sorry for any confusion caused and we'd be happy to explain how to get the most out of the free trial if you wanted to give us another try.

All the best,

Easyship

Edited April 17, 2025

Highly recommended.
Steve and the team at Easyship deserves the credit
This app has indeed made shipping so much easier for us. However, there still a few tech limitations such as live updates on address changes and orders. Certain countries and couriers are not supported to which is a shame! Support wise, it's all good!

Update*
Ever since the introduction of the easyship insurance coverage, it has given us a peace of mind and has helped us with operations significantly. I would applaud the Easyship team to keep up the good work!

ZeninTCG
Singapore
Almost 4 years using the app
July 17, 2023

I've been using Easyship for approximately 5 years to send parcels to the US and other international destinations in partnership with a third party broker that carries parcels from Canada to the US for deposit with USPS, UPS, etc. A great deal has improved over the years, but even from the start, Easyship offered the most accurate volumetric rate based system that helped us save so much time by not needing to manually enter the weight or dimensions of every single parcel. With respect to more recent changes, Easyship now has its own in-house insurance system which is easier and faster to use than anything that preceeded it. I'm very happy with Easyship and forsee using it for years to come.

One last thought: i'm hearing impaired and am grateful for the ability to seek support via email instead of being forced into phone calls.

justthegoods
Canada
About 5 years using the app
Easyship replied July 24, 2023

Thanks for taking the time to provide your feedback, it really means a lot to us. It's great to hear that you're getting the most out of Easyship!

Edited August 12, 2024

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues.

This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone.

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I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Les Sultanas
France
About 3 years using the app
Easyship replied March 20, 2023

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience!

All the best,

Easyship