Easyship ‑ All in One Shipping

Everything was perfect!

Great Support

very efficient to connect my website with easyship.

Easyship is a great App with excellent customer service. Definitely the best shipping app on Shopify.

Haven't started using it on Shopify so we cannot comment.

Easy and effective always

Super einfach Sendungen mit easyship in die USA zu senden!

We've been happy to work with Easyship so far. We can choose from different possible rates and it works like clockwork.

Cette application est très bonne! Les clients peuvent voir l'estimation des frais douaniers au passage à la caisse, ce qui les informent adéquatement des frais. De plus, ce qui est vraiment bien, c'est qu'ils peuvent payer ces frais directement avec l'achat du produit en choisissant certains transporteurs comme DHL. De plus, on peut acheter des étiquettes d'expédition pour des ventes d'autres plateformes de ventes, comme Etsy, Amazon, eBay, ce qui est très pratique. Très Très bon service client.

We wanted to update this review now that our insurance claim has finally been resolved as of February 2026.

In September 2025, a high-value coffee table we shipped via EasyShip was delivered damaged. We submitted an insurance claim immediately. Unfortunately, over the following months, communication was extremely limited, progress was unclear, and we were repeatedly told that “multiple parties were involved” without being given any meaningful updates or evidence from the carrier.

Despite numerous follow-ups, the claim remained unresolved for several months. We were eventually informed that compensation would not be paid, and only a partial goodwill refund was offered. At that stage, we had little option but to issue a formal Money Claim Online (MCOL) claim to recover our losses.

Only after legal proceedings were started did EasyShip approve payment of the insured value.

Even then, payment was initially issued as platform credit rather than funds, and multiple attempts to transfer the balance to our bank failed or were reversed, causing further delays. A formal settlement agreement was eventually required before the final balance was paid.

While we did ultimately receive the insured value of the goods, we were left out of pocket for unrecovered legal and administrative costs. We were also previously offered incentives to amend or remove our review before the matter was resolved, which we found concerning.

We appreciate that individual staff members did try to help towards the end of the process, and we are glad the claim was eventually settled. However, the lack of transparency, prolonged delays, and the need for legal action to achieve a basic insurance payout made this an extremely stressful and time-consuming experience.

For businesses shipping high-value items, this is something to be aware of. We would strongly recommend carefully considering whether you are comfortable relying on EasyShip’s insurance and claims process.